Dedicated Fleet Manager

CRST The Transportation Solution, Inc; Front Royal (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings with company match

Paid time off and holidays

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager to oversee day-to-day operations and financial performance for assigned customer accounts in Front Royal, VA.

You will manage drivers, coordinate with customers and internal teams, and drive safety, service, and profitability. You will lead teams, monitor KPIs, and implement improvements while ensuring DOT/HOS compliance and strong cross-functional collaboration.

Qualifications

• High school diploma or equivalent is required.
• Experience in transportation or fleet operations with accountability for service and financial results.
• Proven customer relationship management experience.
• Strong analytical, communication, and leadership skills.
• Familiarity with transportation management systems and data reporting tools.

Responsibilities

• Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery.
• Lead, coach, and support drivers to promote engagement and consistent service execution.
• Maintain regular communication with the customer and identify efficiency improvements.
• Monitor financial performance including driver pay, overtime, and cost control to meet profitability goals.
• Promote safety by adhering to DOT and Hours of Service regulations and standards.
• Track KPIs and implement corrective actions to meet targets.
• Collaborate with planning, maintenance, and leadership teams to optimize resources.
• Drive continuous improvement to enhance service quality and driver satisfaction.

Skills

Transportation fleet operations

Leadership

Customer relationship

Analytical skills

Communication

Problem solving

Education

High school diploma or equivalent

Four-year degree or equivalent experience

Tools

Transportation management systems

Data reporting tools

Job description

ABOUT CRST
For more than 70 years, CRST has delivered on its promises to customers, growing to be one of the nation's largest privately held transportation and logistics companies. We offer one of the broadest arrays of transportation and logistics services in the industry, including truckload capacity solutions, flatbed, transportation management, dedicated services, high-value product white-glove services, and final mile home delivery.

CORPORATE OVERVIEW: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST'S DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

JOB SUMMARY:
The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

HOW YOU'LL WORK

• Location: Onsite in Front Royal, Virginia
• Schedule: Monday-Friday (5:00 AM-2:00 PM)
• Compensation: Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, parental leave, plus additional voluntary benefits and employee discounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

WHAT YOU BRING:

Education: High school diploma or equivalent

• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
• Customer Management: Demonstrated success building and maintaining customer relationships
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions
• Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

GOING THE EXTRA MILE

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

CRST CORE VALUE :
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT : CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Complex Problem Solving

Expert

Coordination

Expert

Critical Thinking

Expert

Management of Financial Resources

Expert

Judgment and Decision Making

Expert

Logistics/Supply Chain/Material req. software

Expert

Monitoring

Expert

Management of Personnel Resources

Expert

Speaking

Expert

Time Management

Expert

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.