Dedicated Fleet Manager

CRST The Transportation Solution, Inc.; Front Royal (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Prescription drug and telemedicine

Life and disability insurance

Retirement savings with company match

Paid time off and holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager in Front Royal, VA to oversee daily operations and drive performance for assigned customer accounts. You will manage drivers, coordinate with customers and internal teams, and push for high safety and service standards.

The role emphasizes leadership, financial accountability, and continuous improvement, with a comprehensive benefits package and a schedule that starts early in the morning on weekdays.

Qualifications

• Proven experience in transportation or fleet operations with accountability for service and financial results.
• Strong leadership and communication skills to influence outcomes across teams.
• Ability to analyze operational and financial data to identify issues and solutions.

Responsibilities

• Oversee daily operations and performance of dedicated drivers to ensure safety, on-time delivery, and cost control.
• Lead, coach, and support drivers to promote engagement and consistent service execution.
• Maintain regular communication with customers and internal teams to optimize efficiency and satisfaction.
• Monitor financial performance including driver pay, overtime, equipment utilization, and profitability.
• Promote a safety-first culture and ensure DOT/HOS compliance and company standards.

Skills

Leadership

Customer management

Analytical skills

Operational leadership

Team development

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Transportation management systems

Data reporting tools

Job description

About Crst

For more than 70 years, CRST has delivered on its promises to customers, growing to be one of the nation's largest privately held transportation and logistics companies. We offer one of the broadest arrays of transportation and logistics services in the industry, including truckload capacity solutions, flatbed, transportation management, dedicated services, high-value product white-glove services, and final mile home delivery.

Front Royal, VA

About Crst

For more than 70 years, CRST has delivered on its promises to customers, growing to be one of the nation's largest privately held transportation and logistics companies. We offer one of the broadest arrays of transportation and logistics services in the industry, including truckload capacity solutions, flatbed, transportation management, dedicated services, high-value product white-glove services, and final mile home delivery.

CORPORATE OVERVIEW:

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST'S DEDICATED SOLUTIONS

division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

Job Summary

The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

How You'll Work

• Location: Onsite in Front Royal, Virginia
• Schedule: Monday-Friday (5:00 AM-2:00 PM)
• Compensation: Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, parental leave, plus additional voluntary benefits and employee discounts.

Essential Duties And Responsibilities

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

What You Bring

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
• Customer Management: Demonstrated success building and maintaining customer relationships
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions
• Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

GOING THE EXTRA MILE

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT:

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.