Manager, Operational Support

Intuit, Inc.; San Diego (CA); Hybrid; USD 186,000 - 210,000; Full time

Job summary

Blevins Holdings LLC is seeking a Manager, Operational Support to lead day-to-day operational initiatives and help ensure efficient, reliable service delivery across the organization. As the Manager, Operational Support, you will oversee operational workflows, coordinate cross-functional execution, and drive continuous improvement to enhance performance and customer experience.

This hybrid role is based in San Diego, CA, with responsibilities to mentor staff and maintain procedures,

Qualifications

• 5+ years of experience in operations, support, or program execution, with at least 2 years in a leadership or supervisory role.
• Demonstrated ability to manage operational workflows, performance metrics, and continuous improvement efforts.
• Strong communication skills with the ability to collaborate effectively across functions and levels of the organization.
• Proven capability to diagnose operational challenges and implement practical, measurable solutions.
• Ability to work in a hybrid environment based in San Diego, CA.

Responsibilities

• Lead and manage operational support activities to ensure consistent execution of processes and service standards.
• Monitor performance metrics, identify trends, and implement improvements to drive efficiency, quality, and reliability.
• Coordinate with cross-functional teams to resolve operational issues, support escalations, and maintain alignment on priorities.
• Develop and maintain operational procedures, documentation, and best practices to improve scalability and consistency.
• Mentor and coach team members, supporting skill development, accountability, and effective collaboration.

Skills

Operations management

Leadership

Communication

Process improvement

Job description

Blevins Holdings LLC is seeking a Manager, Operational Support to lead day-to-day operational initiatives and help ensure efficient, reliable service delivery across the organization.

Position Summary

As the Manager, Operational Support, you will oversee operational workflows, coordinate cross-functional execution, and drive continuous improvement to enhance performance and customer experience. This role is responsible for ensuring that teams have the right priorities, processes, and support to meet business goals.

You will partner with internal stakeholders to identify operational bottlenecks, implement improvements, and maintain clear communication across teams. The ideal candidate is a proactive, people-focused leader who can balance operational rigor with practical, outcome-driven decision-making.

Key Responsibilities

• Lead and manage operational support activities to ensure consistent execution of processes and service standards.

• Monitor performance metrics, identify trends, and implement improvements to drive efficiency, quality, and reliability.

• Coordinate with cross-functional teams to resolve operational issues, support escalations, and maintain alignment on priorities.

• Develop and maintain operational procedures, documentation, and best practices to improve scalability and consistency.

• Mentor and coach team members, supporting skill development, accountability, and effective collaboration.

Required Qualifications

• 5+ years of experience in operations, support, or program execution, with at least 2 years in a leadership or supervisory role.

• Demonstrated ability to manage operational workflows, performance metrics, and continuous improvement efforts.

• Strong communication skills with the ability to collaborate effectively across functions and levels of the organization.

• Proven capability to diagnose operational challenges and implement practical, measurable solutions.

• Ability to work in a hybrid environment based in San Diego, CA.

Preferred Qualifications

• Experience supporting multiple operational areas or initiatives in a fast-paced, growth-oriented environment.

• Track record of implementing process improvements and driving measurable results.

• Familiarity with service management practices, governance, and quality assurance processes.

• Experience developing team processes, training plans, and documentation to scale operations.

• Comfortable handling competing priorities while maintaining high standards for accuracy and follow-through.

Compensation

Annual salary: $186,000 - $210,000