Manager, Operational Excellence & Strategic Initiatives

Medavie; United States; Remote; USD 70,000 - 84,000; Full time

Benefits offered by this job

Health and dental coverage

Flexible work environment

Professional development

Career growth opportunities

Inclusive culture

Job summary

Medavie is seeking a Manager, Operational Excellence & Strategic Projects to lead high-impact initiatives across Life and Disability operations. You will coach a team of quality analysts, develop decision-review methodologies, and drive improvements in decision quality and customer outcomes.

The role requires strong leadership, experience in disability/insurance operations, and the ability to translate insights into measurable business improvements. Bilingual French/English is essential.

Qualifications

• Post-secondary education or equivalent combination of education and experience.
• Proven leadership and cross-functional project experience.
• Experience in change management and stakeholder engagement.
• French and English bilingual; English is used for cross-Québec collaboration.

Responsibilities

• Lead high-impact initiatives to improve operational effectiveness and service quality.
• Coach and develop a team of quality analysts and projects.
• Develop quality review methodologies, scoring, and calibration processes.
• Collaborate on training materials to close quality gaps.
• Provide actionable reports and recommendations to leadership.

Skills

Leadership

Change management

Stakeholder engagement

Quality assurance

Data analysis

Project management

Communication

Bilingual FR/EN

Education

Post-secondary education in Business/Health Administration/PM/Adult Education

Job description

Medavie is seeking a Manager, Operational Excellence & Strategic Projects to lead high-impact initiatives across Life and Disability operations. You will coach a team of quality analysts, develop decision-review methodologies, and drive improvements in decision quality and customer outcomes.

The role requires strong leadership, experience in disability/insurance operations, and the ability to translate insights into measurable business improvements. Bilingual French/English is essential.