Executive Leader, Long-Term Disability Claims & Operations

MetLife; Warwick (RI); Hybrid; USD 219,000 - 290,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Stock-based incentives

Paid time off

Parental leave

Job summary

MetLife’s Global Customer Service and Operations team seeks a Vice President of Long Term Disability to lead LTD strategy and operations, managing the LTD lifecycle from intake to return-to-work. The role emphasizes customer-centric outcomes, compliance, and financial performance in a hybrid model with 2–3 days on site in multiple hubs.

Ideal candidates bring 15+ years in disability operations leadership, large-scale program management, and a proven ability to scale complex organizations while

Qualifications

• 15+ years of disability operations leadership with executive oversight and delivery of high-performing outcomes.
• Led organizations of 500+ associates with accountability for multimillion-dollar budgets.

Responsibilities

• Architect and execute a comprehensive LTD strategy aligning with enterprise objectives.
• Drive operational transformation through process optimization, AI/automation, and advanced analytics.

Job description

MetLife’s Global Customer Service and Operations team seeks a Vice President of Long Term Disability to lead LTD strategy and operations, managing the LTD lifecycle from intake to return-to-work. The role emphasizes customer-centric outcomes, compliance, and financial performance in a hybrid model with 2–3 days on site in multiple hubs.

Ideal candidates bring 15+ years in disability operations leadership, large-scale program management, and a proven ability to scale complex organizations while