Director of Operational Excellence & Strategic Projects

Medavie; Ontario (CA); On-site; USD 71,000 - 85,000; Full time

Benefits offered by this job

Health and dental coverage

Flexible work environment

Professional development

Career growth pathways

Job summary

Medavie in Canada seeks a Manager, Operational Excellence & Strategic Projects to lead high-impact initiatives across Life and Disability operations. You will coach a quality analytics team and collaborate with Operations, Training and HR to drive sustainable improvements.

You will develop decision-review methodologies, calibrate scoring, monitor outcomes and report to senior leaders. The role requires strong leadership, cross-functional influence and a passion for quality, change management and

Qualifications

• Post-secondary education in Business, Health Administration, Project Management, Adult Education or related field.
• Experience leading cross-functional projects and process-improvement initiatives.
• Experience in change management and stakeholder engagement.
• Strong leadership with ability to translate insights into improvements.
• Bilingualism in French and English (if applicable).

Responsibilities

• Lead Quality Audit & Decision Review Team for claim decisions.
• Develop decision-review methodologies, scoring and calibration processes.
• Collaborate with training to close quality gaps and improve material/tools.
• Provide reports and actionable recommendations to leadership on outcomes.
• Lead Life and Disability operations teams and coach staff.

Skills

Leadership

Cross-functional

Change management

Quality assurance

Data analysis

Process mapping

Project management

Stakeholder engagement

Communication

Education

Post-secondary education in Business/Health Administration/Project Management/Adult Education or related field

Job description

Medavie in Canada seeks a Manager, Operational Excellence & Strategic Projects to lead high-impact initiatives across Life and Disability operations. You will coach a quality analytics team and collaborate with Operations, Training and HR to drive sustainable improvements.

You will develop decision-review methodologies, calibrate scoring, monitor outcomes and report to senior leaders. The role requires strong leadership, cross-functional influence and a passion for quality, change management and