Manager- On Site Support

Safran Seats; San Jose (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Tuition assistance

Professional development opportunities

Job summary

Safran Seats Gainesville, Texas, is seeking an On Site Support Manager to ensure seamless flow of seating products to airframers, while maintaining FAA compliance and quality standards. The role focuses on supervising the on-site team, improving processes, and maximizing utilization of resources.

Applicants should have 5–8 years in related roles, with 2+ years in supervision, and strong negotiation and customer interaction skills.

Qualifications

• Bachelor's degree preferred; HS diploma acceptable.
• 5–8 years related experience; 2+ years in aircraft industry.
• 2–4 years of supervisor/manager experience.
• Strong knowledge of commercial aircraft seating products and FAA requirements.
• Excellent customer interaction, negotiation, and written communication skills.
• Proficient in MS Word, Excel, PowerPoint.
• Able to interact with customers and handle adversarial environments.

Responsibilities

• Ensure all delivered Safran Seats flow through the airframer system to meet delivery schedules.
• Ensure compliance with FAA regulations and quality standards at the airframer facility.
• Oversee the FOD program at the airframer site for the On Site Support team.
• Manage replacement order process for defective or damaged components.
• Maintain visibility of delivered products to ensure quality and cost control.
• Develop and monitor quality programs to minimize rework.
• Maximize manpower, equipment, and facility utilization.

Skills

Customer interaction

Negotiation skills

Written communication

Interpersonal skills

Education

Bachelor's degree (related discipline)

High school diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Job description

A glimpse at the job: THIS POSITION IS LOCATED IN BRAZIL HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a On Site Support Manager, you'll contribute to meaningful projects that shape the future of aerospace. Join Safran Seats. Here we craft excellence together.

Responsibilities:

• Assures all delivered Safran Seats flow through the airframer system to meet airframer aircraft delivery schedules.
• Ensures compliance with FAA regulations and quality standards at the airframer facility.
• Responsible for the FOD program at the air framer for the On Site Support team, including to the monitoring and control of the technicians controlled tools.
• Manages the replacement order process for defective or airframer damaged components.
• Maintains visibility of all Safran Seats delivered products to ensure product quality, customer requirements, and cost.
• Develops and monitors quality program to minimize repetitive mistakes and rework.
• Maximizes manpower, equipment and facility utilization.

What we offer:

• Competitive salaries
• Paid holidays
• Recognition programs
• Comprehensive benefits
• Retirement (401K) plans with employer match
• Professional development opportunities
• Tuition assistance
• Over 300 career paths across global sites

Highlights from our facility:

Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

Requirements:

• Bachelor's degree in a related discipline is preferred. High school diploma or equivalent required.
• 5-8 years of related experience required, of which 2 of those years must be in the aircraft industry.
• 2-4 years of prior supervisor/manager experience required.
• Strong knowledge of commercial aircraft seating products; involving but not limited to repair systems, operations, methods, procedures, and related FAA requirements.
• Must have the skills and experience to effectively inter-act with the customer.
• Must have excellent influential and negotiation skills and be very comfortable in adversarial business and customer environments.
• Must have a very good working knowledge of the standard suite of office software products (MS Word, Excel, PowerPoint, et al.)
• Must have the ability to generate written communication and to operate required office equipment.

Across all team members, we are looking for the following attributes:

• Innovative & Curious
• Collaborative & Inclusive
• Committed to Safety
• Trustworthy
• Results Focused
• Driven to Excellence
• Powered by Teamwork

This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email [e-mail] or call 940-363-2068. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.