Manager on Duty (MOD)

CLUB4 Fitness; McKinney (TX); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Bonus Opportunities

Job summary

CLUB4 Fitness in McKinney, TX seeks a part-time Manager on Duty to support gym operations alongside the General Manager and Assistant General Managers. Duties include overseeing front desk staff, assisting with member sign-up, tours, and ensuring excellent customer service, with Saturday/Sunday rotation.

You will handle scheduling, staff supervision, basic reports, and maintain facility cleanliness. Strong sales and communication skills are essential; CPR preferred. 18+ required.

Qualifications

• Superior customer service skills; fitness industry experience preferred.
• Strong supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• CPR certification preferred.
• High school diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Assist GM and AGMs in training and developing staff (front desk and trainers).
• Assist in sales: call prospective members and respond to inquiries.
• Maintain welcoming atmosphere and ensure excellent customer service.
• Provide backup support to management when needed.
• Schedule and supervise staff; resolve employee issues or escalations.
• Handle front desk duties: answer phones, check-in members, sign-ups, and tours.
• Assist in member requests and inquiries; coordinate with maintenance and cleanliness tasks.
• Order supplies and manage budgets; track statistics and prepare reports.

Skills

Customer service

Supervisory skills

Diplomacy

Microsoft Office

Problem solving

CPR Certification

Education

High school diploma/GED

Job description

Reports to: General ManagerManager on Duty - Closer:Job SummaryThe Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.Essential Duties and ResponsibilitiesAssists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assists in providing backup support to Club management when no AGMs or the GM is on site.Assists in scheduling and supervising staff.Assists in resolving or escalating employee issues or concerns.Involved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues, and questions.Assists in overseeing cleanliness and maintenance of facility.Assists in ordering of supplies using specific budget based on club requirements.Assists in tracking statistics and reports (weekly, monthly, and annually).Backup support for absent staff members.Qualifications/RequirementsSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Basic computer proficiency (Microsoft Suite).Hard working, enthusiastic and energetic!Strong problem resolution skills.Current CPR Certification preferred.High school diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.Pay$14/Hour + Bonus Opportunities