Manager on Duty/Front End Supervisor

Fresh Value, Inc.; Gadsden (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Fresh Value, Inc. in Gadsden, AL is seeking a hands-on Manager on Duty to supervise front-end staff and ensure smooth daily operations. The MOD will close the store on selected nights and help prepare for opening shifts.

You will oversee daily workflows, support customer service, enforce programs and policies, and train staff while maintaining safety and cleanliness across the front-end, restrooms, and parking area. Strong communication, organization, and delegation are essential.

Qualifications

• High School Diploma or Equivalent.
• At least one year retail experience with increasing responsibility.
• Exceptional customer service and managerial abilities.

Responsibilities

• Oversee daily workflow of front-end staff.
• Lead the store in corporate programs and policies.
• Recommends discipline and termination with Store Management as needed.
• Ensure opening and closing duties are performed for readiness.
• Maintain safety, cleanliness, and appearance of front-end areas.
• Train and support front-end staff and cash office procedures.
• Handle customer service issues and resolve complaints.

Skills

Customer service

Managerial skills

Communication

Time management

Education

High School Diploma or Equivalent

Job description

The Manager on Duty will supervise all front-end staff and perform administrative tasks assigned by the store manager. The MOD will close the store on some nights and ensure we are ready for opening.

Supervisory Responsibilities:

• Oversee the daily workflow of the front-end staff.
• Lead the store in all corporate assigned programs and policies.
• Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy.

Duties/Responsibilities:

• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Assist with all closing and opening duties to ensure the store is ready for business.
• Continually trains and supports front-end staff and cash office procedures.
• Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
• Ensures all front-end supplies and Ice are full.
• Performs other related duties as required.

Requirements/Responsibilities

Required Skills/Abilities

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience

• High School Diploma or Equivalent.
• At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.

Physical Requirements

• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the supermarket.