Front End - Manager

Lazy Acres Natural Market; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lazy Acres Natural Market is seeking a Front-End Manager to supervise the front-end staff and coordinate activities. The role includes planning, directing work, staff development, performance reviews, scheduling, and enforcing customer service standards.

The Front-End Manager will train employees, manage labor costs, audits, and ensure proper procedures for cash handling, safety, and front-end operations. Availability includes evenings, weekends, and holidays.

Qualifications

• Retail front-end management experience preferred.
• Strong leadership and communication skills.
• Ability to train and develop frontline staff.

Responsibilities

• Supervise front-end and staff; plan, assign and direct work.
• Train and develop employees; maintain records and performance reviews.
• Manage front-end costs, scheduling, and labor; monitor shrink and theft.
• Ensure front-end operations, cash handling, and audits are compliant.
• Maintain front-end cleanliness, organization, and equipment upkeep.
• Ensure customer service standards and resolve customer issues.

Job description

Job Summary

The Front-End Manager is responsible for the supervision and coordination of activities of the Front-end and its staff. Responsibilities include; but are not limited to, planning, assigning, and directing work; staff development, performance reviews, scheduled writing, rewarding and disciplining employees; addressing complaints and resolving problems. Other duties may be assigned:

• Required to perform all essential duties of the front-end.
• Responsible for the training and overall development of employees working in the front-end department; maintains “Need to Know” folder
• Responsible for consistency and implementation of all programs. Including Customer service training.
• Manages costs by controlling hours on the front-end and supply costs; monitoring shrink, and theft.
• Ensures that schedule writing is done fairly and objectively to drive the needs of the business; and properly managed through execution of the Front-End Lines
• Ensure Self checkouts are operational, open and staffed during business hours.
• Responsible for controlling labor results, including overtime as directed by the Store Director.
• Follows and implements correct accounting procedures for all voids, returns, exchanges, & department transfers.
• Performs cash register audits as required & reports results to Manager of Service
• Ensures that all opening and closing procedures are performed accurately. Procedures include but are not limited to; auditing safe; assuring equipment is in good, working order; stocking check stand area with retail/impulse products, paper bags, register receipt tape, etc.; setting up individual daily schedules, setting up all audit sheets.
• Responsible for accurate counting, balancing, and securing of change drawer, safe, assigned cash register; and “pick-ups” & “loans” made to cashier's registers.
• Responsible for keeping the front-end clean and tidy; manages “go-backs”
• Required to keep front end area neat, clean, & organized.
• Required to maintain parking lot clean with shopping carts in corrals
• Assures all front-end equipment is in good working order; arranges for all equipment to be fixed and cleaned in a timely manner.
• Maintains inventory on front-end merchandisers including, receiving, stocking, and merchandising.
• Listens to customer complaints and addresses them, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Availability requirements include but are not limited to; days, evenings, weekends and holidays.
• Designated “rescue” shopper for Amazon
• Audits Lost and found Log
• Maintains Emergency Procedures folder
• Manages Produce and Deli Code Tests