Manager on Duty

Taskus; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs, a leading provider of outsourced digital services, seeks an experienced Operations Leader to oversee high-priority safety and fleet/rider issues. You will coordinate with local leadership, engineering, and safety to drive rapid response actions and maintain business continuity across markets.

You will lead structured post-incident reviews, implement policy updates, and guide cross-functional teams through escalations, balancing risk, safety, and operational performance.

Qualifications

• Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure.
• Experience with workflow management tools, escalation systems, and knowledge management practices. Proficiency in operating communication and a variety of SW tools and emergency response protocols and interpreting large sets of data to extract trends and analysis.
• Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex situations.

Responsibilities

• Serve as the primary operations leader and escalation point for high-priority safety and operational issues. Make real-time, safety-driven judgment calls to protect the community and public.
• Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity. Provide authoritative updates to executive stakeholders.
• Lead post-incident reviews, capture root causes, corrective actions, and lessons learned; translate findings into updated policies and playbooks.
• Standardize escalation frameworks and decision playbooks to ensure consistency across markets and partners; coordinate product releases with vendors.
• Model composure and decisive leadership while maintaining safety and accountability across teams and partners.

Skills

Crisis management

Operational leadership

Data interpretation

Stakeholder communication

Tools

Escalation systems

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range

per year.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The \"pay scale\" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

• medical, dental, and vision insurance


• 401(k) with company match


• paid time off including vacation, sick leave, and holidays

Application Window

This position is expected to remain open until 01-12-2027 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

What You'll Do

• Serve as the primary operations leader and escalation point for high-priority safety and operational issues. Make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public. Resolve complex situations under pressure by balancing risk, safety, and operational continuity.


• Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity. Act as the \"single source of truth\", providing authoritative updates and clear communication to executive stakeholders. Lead Operations teams in the swift execution of escalation pathways and response plans.


• Collaborate in structured post-incident reviews, capturing root causes, corrective actions, and lessons learned. Translate findings into updated policies, workflows, and playbooks that strengthen future responses. Proactively identify recurring trends and propose improvements to operational systems and processes. Lead daily shift and weekly reporting for notable and significant events, ensuring appropriate follow-up. Provide feedback to product/quality teams and consult on technical decisions by analyzing trade-offs, understanding alternative risks, and benefits.


• Standardize escalation frameworks and decision playbooks to ensure consistency across all markets and partners. Maintain in-house technical knowledge retention and ensure strict compliance with safety and regulatory standards. Coordinate product releases with vendor teams, managing change management and performance tracking for new capabilities.


• Model composure and decisive leadership while managing high-pressure, critical incidents.Champion a culture of safety and accountability across internal teams and vendor partners. Serve as a trusted advisor to leadership and a mentor to frontline teams during and after escalations.

Experience

• Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure.


• Experience with workflow management tools, escalation systems, and knowledge management practices. Proficiency in operating communication and a variety of SW tools and emergency response protocols and interpreting large sets of data to extract trends and analysis.


• Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex in