Operations Manager

TaskUs USA LLC; San Antonio (TX); Sur place; USD 117 000 - 175 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

holidays

Résumé du poste

TaskUs USA LLC in Texas is seeking an Operations Manager to lead a department responsible for delivering top-tier customer experiences and efficient daily operations across multiple client programs. You will direct up to 150 FTE, drive performance metrics like CSAT and AHT, and partner with team leads to scale operations while maintaining a strong safety and quality focus.

This role requires strategic thinking, stakeholder management, and a proven track record in financial services or fintech

Qualifications

• Experience overseeing call center operations and large teams.
• Proven client management and relationship-building skills.
• Strong communication and presentation abilities.
• Bachelor's degree in business administration or management preferred.

Responsabilités

• Manage day-to-day operations for a team of up to 150 FTE with guidance from the Senior Operations Manager.
• Oversee billing, invoicing and related financial processes.
• Maintain client relationships and report performance in reviews (weekly, monthly, quarterly, yearly).
• Develop the team’s skills to meet KPIs and improve customer experience.

Connaissances

Supervisory experience

Client management

Communication skills

Presentation skills

Formation

Bachelor's degree in business administration or management

Description du poste

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

Salary Range: $117,000.00 - $175,000.00 per year.

Benefits

• medical, dental, and vision insurance


• 401(k) with company match


• paid time off including vacation, sick leave, and holidays

Application Window

This position is expected to remain open until 11-23-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

What does an Operations Manager do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we hire the best of the best, after all, we are an excellent company so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like to be an Operations Manager. Imagine working with one thing on your mind: in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing your department believes in: providing the best possible customer experience to your clients.

Responsibilities

• Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting to the Sr. Operations Manager.


• FTE Management min 90 Advanced finance knowledge: Billing, invoicing.


• Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).


• You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.


• Advanced Coaching Structure Manage shrinkage to meet company goals and expectations (10%)


• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).


• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.


• Teammate Engagement Planning & Execution Skills with and without a budget.


• You will be responsible for interviewing Team Leads.


• You will also promote department culture.


• Ability to multitask and manage multiple clients at the same time


• Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.


• Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.


• Ensure compliance with current legal requirements applicable to the OSHMS.


• Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.


• Collaborate in the development of activities for the prevention of work accidents and occupational diseases, as well as health promotion, in conjunction with the HSEQ area.


• Guarantee and allow the participation of workers and their representatives before the Joint Committee or Health and Safety at Work Oversight and also that the latter function and have the time and other necessary resources.


• Inform workers and/or contractors, the representatives before the COPASST, the development of all stages of the SG-OSH, and also evaluate the recommendations emanating from them.


• Ensure the training of workers in the aspects of occupational health and safety, within the working day.


• Inform the COPASST and Coexistence Committee of any new development that may affect the correct performance of the OSH Management System.


• Ensure compliance with established OSHMS programs and plans.


• Review the OSHMS at least once a year.


• Maintain communication with the personnel to know their needs in terms of Occupational Safety and Health.


• Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task.


• Allow the participation of their collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE, and/or the organization in OSH aspects.


• Set an example in complying with all the Safety Standards and procedures of the SG.


• Properly use and take care of personal protection elements, personal protection equipment, and protection systems provided by COPASST, the equipment and protection systems provided and implemented by the company if applicable to the position.


• Ensure the good order and cleanliness of their area.


• Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products, and others that may affect safety and health.


• To take integral care of their health and to perform work activities safely.


• Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee.


• Participate and contribute to the fulfillment of the OSH objectives.


• Communicate all suggestions and consult all concerns related to occupational health and safety.


• Before starting any activity, identify and analyze risk situations and report to the OSH manager if necessary.


• Make rational use of paper, water, energy, and natural resources.


• Elect or be elected as a member of the Copasst or Coexistence Committee.


• Participate in the identification of hazards, evaluation, and risk assessment.


• Know and apply the actions described in the emergency plan.

What we’re looking for

• Previous experience in financial services / fintech industry is preferred.


• Two plus years of managing supervisors in the call center environment. (preferred)


• Two plus year of client management experience. (required)


• Bachelor's degree in business administration or management (preferred)


• Excellent communication and presentation skills.

Job Expectations

This application will be used for positions that are located on-site at one of our offices. We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs

Competencies

• Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.