Manager-on-Duty

Roanoke County, Virginia; Roanoke (VA); On-site; USD 19,000 - 30,000; Full time

Job summary

Roanoke County, Virginia is seeking a Manager on Duty to oversee center operations, ensure member safety, and deliver excellent customer service. You will coordinate staff, perform rounds, and handle incidents to keep the facility running smoothly.

The role requires 1–3 years of customer service or supervisory experience, a high school diploma, and a valid Virginia driver’s license. CPR/First Aid/AED or the ability to obtain them is required.

Qualifications

• One to three years of customer service or supervisory experience required.
• Three or more years of customer service or supervisory experience preferred in a recreation setting.
• CPR/First Aid/AED certifications or ability to obtain them.

Responsibilities

• Provides information regarding the facility and services offered.
• Provides excellent customer service at all times.
• Assists customers and intervenes to resolve situations.
• Makes rounds to monitor center functionality and safety.
• Raises staff direction to maintain operational efficiency and safety.
• Follows policies to ensure safe operations and secured areas.
• Handles data entry, record keeping, and reports as needed.
• Oversees cash handling and end of shift reconciliations.
• Documents incidents and issues relating to the facility.
• Facilitates or initiates emergency action plans.
• Opens/closes facility and secures areas when not in use.
• Sets up/breaks down rooms for rentals, programs, and activities.

Skills

Customer service

Supervisory experience

Conflict resolution

Public interaction

Computer literacy

Education

High school diploma or equivalent

Associates degree (preferred)

Job description

General Description

Manager on Duty will have the responsibility of overseeing the operations of the center and ensuring member safety and customer satisfaction. Work is performed under general supervision, and often requires independent judgment to resolve situations. Performs other duties as assigned.

• Shift Hours and/or Days Worked: Fridays: 4:45p-7:15p, Saturdays: 7:30a-5:30p, Sundays: 11:30a-5:30p
• Hours Required for this position: 10-20 hours per week

Essential Job Functions

• Provides information regarding the facility and services offered.
• Provides excellent customer service at all times.
• Assists customers as needed and intervenes to deal with difficult situations or people.
• Makes rounds of all areas of the center to monitor and ensure the center's functionality.
• Provides direction to staff as needed to maintain operational efficiency and safety.
• Ensures that all policies and procedures are followed in order to maintain safe operations and keep restricted areas secured.
• Performs related administrative work including data entry, record keeping, and preparing reports as needed.
• Oversees and troubleshoots the handling of cash, checks, and credit card transactions as well as end of shift/day reconciliation.
• Communicates and documents incidents, accidents, complaints, and any issues regarding the facility, programs or staffing.
• Responsible for facilitating or initiating the emergency action plan for the center as needed.
• Opens and closes facility. Secures all areas of the facility when not in use.
• Helps set up and break down rooms as needed in support of rentals, programs and activities.
• Works as part of a team with supervised direction.

Requirements/Preferences

Education

Required: Graduation from High school or equivalent.

Preferred: Associates degree.

Experience

Required: One to three years of customer service, supervisory or management experience required (could be in a variety of settings).

Preferred: Three or more years of customer service, supervisory or management experience in a recreation setting.

Certifications/Licenses

Required: Valid Virginia driver's license with good driving record. CPR, First Aid, and AED certifications, or ability to obtain.

Knowledge, Skills And Abilities

• Strong ability to work with public in person and by phone.
• Ability to advise on and interpret center policies in researching and resolving customer inquiries, requests and complaints.
• Working knowledge of office terminology, procedures, equipment.
• Ability to maintain accounts involving mathematical computations.
• Ability to follow oral and written direction and work procedures.
• Ability to take initiative as well as follow-through.
• Ability to use common computer software programs such as Microsoft Office, etc.
• Ability to learn and understand a variety of operational procedures.
• Strong ability to manage conflicts and achieve a successful resolution between staff and/or customers
• Ability to identify and eliminate unsafe situations
• Ability to perform successfully in stressful situations.
• Must be able to make sound decisions independently.

Additional Requirements

Subject to a complete criminal history and Child Protective Services background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must be willing to work a flexible schedule including nights, weekends and some holidays.

Supervisory Responsibilities

None