Manager On Duty

Evolving Solution Services; Williamsport (Lycoming County); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Evolving Solution Services in Williamsport, PA is seeking a part-time Manager On Duty to oversee daily operations of the Williamsport Lumber Yards facility, ensure guest service, enforce policies, and coordinate staff during shifts.

The role requires at least 1 year of supervisory experience, strong communication, and the ability to handle high-volume, stressful situations, with shifts including evenings, weekends, and holidays.

Qualifications

• Excellent communication skills, both verbal and written.
• Detail-oriented with strong organizational abilities.
• Ability to multitask and work under pressure.
• Willingness to work irregular shifts including evenings, weekends, and holidays.
• At least 1 year of supervisory experience.

Responsibilities

• Open the building at the start of each day.
• Monitor facility operations, enforce policies and safety procedures.
• Supervise frontline staff and maintain service standards.
• Handle inquiries via in-person, phone, and email.
• Respond to incidents and resolve guest concerns.
• Complete reports and maintain confidentiality.
• Develop relationships with customers and tenants.
• Secure the building at day’s end.

Skills

Excellent communication skills

Detail-oriented

Multitask

Group work

Irregular shifts

Tools

Google Suite

Windows PCs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Williamsport, PA, US

Salary Range: $16.00 To $16.00 Hourly

Location Williamsport Lumber Yards Sports Complex, 2 Rose St., Williamsport, PA, 17701, United States

Base Pay $16.00 / Hour

Job Category Williamsport Lumber Yards

Industry Sports Management, Management, Sports Facility Operations

Employee Type PT Non-Exempt

Manager on Duty

The Manager On Duty (MOD) plays a key role in the property’s overall operation. The MOD may be required to open and/or close the building. During assigned shifts, the MOD oversees the customer service experience and resolving issues that may arise. The Manager on Duty is the General Manager’s direct representative and speaks on their behalf when they are not available.

Essential Duties and Responsibilities

Open the building at the start of each day

Monitor the entire facility and enforce policies, rules, and procedures

Monitor frontline staff members to ensure performance standards are met

Manage operations of the facility, including programs, employees, and participants/guests

Manage the response to in-person, telephone, and email inquiries about programs and scheduling

Provide courteous and friendly service to all guests

Respond to all incidents, accidents, injuries, and altercations

Resolve all guest concerns and/or direct to appropriate Manager for resolution

Complete and file required reports and submit to the appropriate approval chain

Maintain confidentiality with guest and employee information

Communicate with staff

Develop relationships with customers, building tenants, and other key operators

Secure the building at the end of each day

Perform light housekeeping duties in the absence of a custodian, i.e., empty trash, sweep floor, clean up spills, etc.

Complete an online Crowd Control Management course

Other duties as assigned by Directors and/or General Manager

Requirements

Must be at least 18 years of age

Minimum 1 year supervisory experience

Must successfully complete a criminal background check prior to hiring

Excellent communication skills, both verbal and written

Extremely professional in appearance, demeanor, and communication

Detail-oriented and have outstanding organizational skills

Ability to handle high-volume, difficult and/or stressful situations

Ability to multitask and prioritize

Ability to work well in a group setting

Ability to work irregular shifts to include evenings, nights, weekends and holidays as needed

Confident/comfortable to independently open and close the building

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills : Ability to read, analyze, and interpret technical procedures, or governmental regulations in English. Ability to complete incident reports that accurately describe what occurred. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Proficiency in languages other than English is a plus.

Mathematical Skills : Ability to calculate seats remaining to ensure the number of spectators remains below established limits. Ability to make change given cost of services and amount tendered.

Reasoning Ability : Ability to apply sound judgment in the resolution of conflicts that may arise.

Computer Skills : To perform this job successfully, an individual should have knowledge of Google suite and the operation of Window-based PCs and peripherals (e.g. printers, scanners, barcode readers, cameras, etc.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing: Constantly (>66%)

Sitting: Rarely (<10%)

Kneeling: Rarely (<10%)

Walking/Running: Constantly (>66%)

Bending/stooping: Occasionally (<33%)

Reaching/twisting: Occasionally (<33%)

Lifting/pushing/pulling: Occasionally (lifting up to 50 lbs with/without assistance, push/pull up to 100lbs using wheeled devices) (<33%)

Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.:

The Manager on Duty is normally in a temperature and humidity-controlled environment, but may be exposed to outside weather conditions on occasion.

The noise level in the work environment is usually moderate to loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions