Manager on Duty

TKC HOSPITALITY GROUP DBA RAMSEY HOTEL; Pigeon Forge (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits included

Job summary

TKC Hospitality Group DBA Ramsey Hotel is seeking a Manager on Duty to oversee front desk operations, handle guest requests and complaints, and support staff in the absence of the Guest Services Manager.

The role requires flexibility to work 8 to 10 hours per shift, 5 to 6 days per week based on occupancy and staffing, including holidays and weekends.

Qualifications

• Strong leadership skills and ability to motivate people.
• Good negotiation and listening skills.
• Skills in problem solving, staff training, creative thinking, and being organized and detail-oriented.
• Ability to handle multiple duties efficiently and stressful situations.

Responsibilities

• Oversee front desk operations, attend to guest requests and complaints.
• Manage check-ins and check-outs; provide team member support in the absence of the Guest Services Manager.
• Ensure proper documentation, e.g., registration cards provided to and completed by guests.
• Address balances owed for services or goods and maintain accurate records.

Skills

Leadership

Negotiation

Listening

Problem solving

Staff training

Creative thinking

Organized

Detail-oriented

Multitasking

Stress management

Job description

The Manger on Duty will be responsible for overseeing front desk operations, such as attending to all guest requests and complaints, check-ins, check-outs, and team member support in the absence of the Guest Services Manager. The Manager on Duty will be responsible for ensuring documentation, such as making sure registration cards are provided to and completed by guests, and for addressing balances owed for services or goods. The Manager on Duty must be flexible, willing to work 8 to 10 hours per shift, 5 to 6 days per week, based on occupancy and staffing needs. Holidays and weekends are required.

Qualifications:

• Strong leadership skills and ability to motivate people.
• Good negotiation and listening skills.
• Skills in problem solving, staff training, creative thinking, and being organized and detail-oriented.
• Ability to handle multiple duties efficiently and stressful situations.

Pay based on experience. Benefits included.