Manager on Duty

Elite Sports Clubs; Milwaukee (WI); On-site; USD 22,000 - 33,000; Part time

Job summary

Elite Sports Clubs seeks a part-time Manager on Duty to oversee evening and weekend operations, acting as the on-site leader and ensuring a positive member and team experience. This hands-on role requires approachability, decisiveness, and reliability to manage daily operations and closing procedures.

You'll lead by example, support multiple departments, and uphold service standards while maintaining a welcoming club environment for all guests.

Qualifications

• Previous leadership or supervisory experience in service environments.
• Experience in hospitality, fitness, recreation, retail, or customer service is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Able to make decisions and take ownership in a fast-paced setting.
• Dependable, organized, and capable of working independently.
• Genuine passion for creating great member experiences and supporting a team.

Responsibilities

• Oversee daily club operations during assigned evening and weekend shifts.
• Serve as the primary Leader on duty, providing direction, support, and guidance to team members.
• Ensure a welcoming, professional, and positive experience for members and guests.
• Respond to member questions, concerns, and service issues, taking ownership of resolution when needed.
• Support team members with operational decisions, problem-solving, and day-to-day challenges.
• Monitor club cleanliness, organization, safety, and overall presentation.
• Ensure closing procedures are completed accurately and consistently.
• Communicate important updates, incidents, and operational needs to the appropriate Leaders.
• Lead by example, jumping in to support different departments and areas of the club as needed.
• Uphold Elite Sports Clubs' service standards, values, and expectations.

Skills

Leadership

Team supervision

Communication

Guest service

Problem solving

Dependability

Job description

Position Overview

The Manager on Duty is responsible for overseeing club operations during assigned evening and weekend shifts, serving as the primary Leader on site and ensuring a positive experience for both members and team members.

This is a hands-on leadership role that requires someone who is approachable, dependable, confident making decisions, and comfortable taking ownership of daily operations. The Manager on Duty serves as a resource for team members, responds to member needs, addresses operational challenges, and ensures the club is running smoothly through closing.

Key Responsibilities

• Oversee daily club operations during assigned evening and weekend shifts.

• Serve as the primary Leader on duty, providing direction, support, and guidance to team members.

• Ensure a welcoming, professional, and positive experience for members and guests.

• Respond to member questions, concerns, and service issues, taking ownership of resolution when needed.

• Support team members with operational decisions, problem-solving, and day-to-day challenges.

• Monitor club cleanliness, organization, safety, and overall presentation.

• Ensure closing procedures are completed accurately and consistently.

• Communicate important updates, incidents, and operational needs to the appropriate Leaders.

• Lead by example, jumping in to support different departments and areas of the club as needed.

• Uphold Elite Sports Clubs' service standards, values, and expectations.

Qualifications & Experience

• Previous leadership, supervisory, or team lead experience preferred.

• Experience in hospitality, fitness, recreation, retail, or customer service environments is a plus.

• Strong communication, interpersonal, and problem-solving skills.

• Comfortable making decisions and taking ownership in a fast-paced environment.

• Dependable, organized, and able to work independently.

• A genuine passion for creating great experiences for members and supporting a team.

Schedule & Compensation

• Part-time, hourly position.

• Primarily evening and weekend availability.

• Typical shifts may include weekday evenings (approximately 3 PM-10 PM) and weekend shifts (approximately 1 PM-7 PM).

• Flexible scheduling based on club operational needs.

What Makes This Opportunity Great?

This is an opportunity to take on a meaningful leadership role without the commitment of a full-time schedule. You'll have the opportunity to make an impact on the daily club experience, support a great team, and help create the welcoming community that makes Elite Sports Clubs special.