Manager on Duty

Hotel Jerome; Aspen (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision coverage

401(k) with employer contributions

Company stay discounts

Job summary

Auberge Resorts Aspen Inc is seeking a proactive front desk leader to oversee Guest Services, Concierge, Front Desk, Call Center, and Night Audit operations at Hotel Jerome in Aspen. This role ensures exceptional guest experiences and efficient daily operations.

Candidates should have 2+ years of hotel reception experience, with proficiency in Alice and Opera systems. A Bachelor’s in Hospitality Management is preferred, and Google Apps knowledge is beneficial. On-site work required in Aspen.

Qualifications

• 2+ years hotel reception experience.
• Experience with Alice and Opera systems.
• Bachelor’s Degree in Hospitality Management preferred.

Responsibilities

• Maintain Guest Experience Goals and oversee daily operations to meet guest expectations.
• Assist with organization and operation of the Guest Services, Concierge, Front Desk, Call Center, and Night Audit departments.
• Oversee writing of work schedules based on forecast occupancy and events in collaboration with department managers.
• Handle guest complaints promptly and document issues using the Guest Incident Report template.

Education

Bachelor’s Degree in Hospitality Management

Tools

Alice

Opera

Job description

Job Description

Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Maintain Guest Experience Goals
• Manage day-to-day operations, ensuring the quality, operational outlines meeting and exceeding the guest expectations on a daily basis
• Assist with the overall organization & operation of the Guest Services Department, Concierge Department, Front Desk Department, Call Center, Night Audit.
• Oversee the writing of the work schedule based on forecasted hotel occupancy, scheduled events, holidays, etc. Ensure to work with department managers to modify as deemed necessary
• Assist in the preparation and conducting of all Front Office sub- department Department Meetings
• Ensure all guest complaints or problems are handled immediately, ensuring guest satisfaction. Ensure all managers and supervisors are documenting all service issues utilizing the Guest Incident Report template for communication purposes.
• Review Hotel Jerome’s Unifocus Results Daily
• Identify service issues, whether or not issues were resolved to guest satisfaction, identify any negative & positive comments, and if agents are mentioned by name. Handle results accordingly with the Rewards program or disciplinary action.
• Investigate any unresolved issues by collecting all facts. Work with specific department managers and contact guests via telephone or e-mail to apologize and resolve issues to guest satisfaction.
• Document and follow up with any guest or associate Incidents involving: injuries, property damage, or theft with Incident Report template for security and communication purposes.
• Document any employee issues as they occur and implement disciplinary action whenever needed.
• Adhere to established labor standards and minimize overtime as much as possible.
• Continue to update and develop additional standardized operating procedures, job descriptions, and training programs as deemed necessary.
• Communicate pertinent guest information to designated departments and personnel.

Qualifications

• 2+ years hotel reception experience in a 4 or 5-star hotel preferred
• Experience in Alice and Opera, or related systems
• Bachelor’s Degree in Hospitality Management Preferred
• Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.
• Must have the ability to move/maneuver in an office standing environment

Benefits Package

• The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
• Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The application deadline for this role is September 1st, 2026.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.