Manager of Strategic Client Alignment

Integrated Home Care Services, Inc.; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision, Dental

6+ Holidays Pay

PTO

Employer paid life insurance

401K with employer contribution

Wellness program with rewards

Employee recognition programs

Comprehensive paid training

Job summary

Integrated Home Care Services, Inc. is seeking a Manager of Client Alignment to oversee key health plan relationships and ensure successful delivery of Home Health, PDN, LTSS, and DME services.

You will drive operational excellence, oversee complex client implementations, and ensure projects meet scope, budget, and timeline. The role requires Medicaid/Medicare knowledge, EVV/HIE experience, and a proven track record leading high-performing teams in a regulated healthcare setting.

Qualifications

• Bachelor’s degree in a relevant field (business, healthcare, marketing or communications).
• 5+ years of experience in health plan client success.
• Strong operational knowledge of healthcare payers and providers.
• Strong relationship-building and strategic partnering skills.
• Strong analytical ability to solve business and technical problems.
• Experience with CRM or customer success software.

Responsibilities

• Serve as liaison between the client and IHCS internal stakeholders to establish and maintain strong partnerships.
• Drive quarterly business reviews and client-specific strategic alignment plans.
• Ensure services are delivered per contract terms and regulatory guidelines.
• Track KPIs, SLAs and resolve performance issues with stakeholders.
• Collaborate with Clinical Operations, IT, Finance and Provider Relations on client initiatives.
• Oversee onboarding of new client plans and product lines (PDN, LTSS, home infusion).
• Analyze claims, authorization trends, utilization patterns, and outcomes to identify improvements.
• Provide data-driven recommendations to the Director/Sr Director to enhance performance and satisfaction.
• Lead special initiatives and pilots, ensuring successful implementation and measurement.

Skills

Relationship building

Strategic partnering

Analytical ability

Communication skills

Project management

Education

Bachelor’s degree in business/healthcare/marketing/communications

Tools

CRM software

EVV platforms

HIE platforms

Job description

Who We Are

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Offering a competitive compensation package, including but not limited to:

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 17 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program

What You Will Be Doing

The Manager of Client Alignment is a strategic leadership role responsible for helping to manage Integrated Home Care Services’ (IHCS) key health plan relationships and ensuring the successful delivery of our services, including Home Health, PDN, LTSS, and DME. This individual will support the execution of IHCS’s Client Success strategy by driving operational excellence, overseeing complex client implementations, and ensuring projects are delivered on time, within scope and budget. The Manager will collaborate cross-functionally to align internal operations with client needs, foster long-term partnerships, and deliver measurable business outcomes. Success in this role requires a deep understanding of Medicaid and Medicare programs, EVV, HIE platforms, and a strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment.

Strategic Relationship Management

• Serve as liaison between the client and IHCS internal stakeholders to establish and maintain strong, collaborative partnerships to support client satisfaction and retention.
• Facilitate in the development of quarterly business reviews and client-specific strategic alignment plans.

Performance & Compliance Oversight

• Work with the Director /Sr Director to ensure IHCS services are delivered in accordance with client expectations, contract terms, and applicable regulatory guidelines.
• Partner with IHCS internal stakeholders to track KPIs, SLAs, and resolve performance issues.

Cross-Functional Leadership

• Collaborate with internal teams (Clinical Operations, IT, Finance, and Provider Relations) to support client initiatives.
• Support the onboarding of new client plans and product lines, including PDN, LTSS, and home infusion.

Reporting & Analytics

• Analyze claims, authorization trends, utilization patterns, and member outcomes to identify improvement opportunities.
• Work with Medical economics to provide the Director /Sr Director data-driven recommendations to enhance performance and satisfaction.

Project Management

• Work with the Director /Sr Director on special initiatives and pilots, ensuring successful implementation and outcome measurement.
• Facilitate in change management and communication strategies internally and externally.

What You Will Need To Succeed

• A bachelor’s degree in relevant field such as business, healthcare, marketing, or communications
• 5+ plus years of experience in health plan client success
• Strong operational knowledge of healthcare payers and providers.
• Strong relationship-building and strategic partnering skills.
• Strong analytical ability to solve business and technical problems.
• Solid history of establishing and meeting work schedules with limited time frames under tight deadlines.
• Excellent communication and interpersonal skills Experience with project management and the ability to manage complex projects.
• Attention to detail and the ability to manage multiple clients and tasks simultaneously.
• Experience using CRM or customer success software.

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experience

Required

• CRM or customer success software knowledge
• Strong operational knowledge of healthcare payers and providers.
• Experience in health plan client success

Education

Preferred

• Bachelors or better

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.