Strategic Client Success Manager

Integrated Home Brand; Town of Florida (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Holidays

PTO

Employer paid life insurance

401K with employer contribution

Wellness program

Employee recognition programs

Job summary

Integrated Home Care Services (IHCS) seeks a Manager of Client Alignment to lead strategic relationships with health plans and ensure delivery of Home Health, PDN, LTSS, and DME services. You will coordinate cross-functional teams, monitor KPIs, and manage client implementations to meet timelines, scope, and budget while navigating Medicaid/Medicare requirements.

Qualified candidates bring a bachelor’s in a relevant field and 5+ years in health plan client success, with strong communication and

Qualifications

• Bachelor's degree in relevant field is required.
• 5+ years in health plan client success.
• Strong analytical and communication skills.

Responsibilities

• Lead strategic client success initiatives across IHCS payer network.
• Monitor KPIs, SLAs, and compliance.
• Collaborate with cross-functional teams to onboard plans.
• Analyze claims and utilization to guide improvements.
• Manage timelines and budgets for client projects.

Skills

Client relationship management

Strategic partnerships

Project management

Analytical ability

Communication skills

Education

Bachelor's degree in relevant field

Tools

CRM software

Job description

Integrated Home Care Services (IHCS) seeks a Manager of Client Alignment to lead strategic relationships with health plans and ensure delivery of Home Health, PDN, LTSS, and DME services. You will coordinate cross-functional teams, monitor KPIs, and manage client implementations to meet timelines, scope, and budget while navigating Medicaid/Medicare requirements.

Qualified candidates bring a bachelor’s in a relevant field and 5+ years in health plan client success, with strong communication and