Customer Care Specialist

Integrated Home Care Services, Inc.; Town of Florida (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Short- and LT

6+ Holidays Pay

13 days PTO

Employer paid life insurance

401K with employer contribution

Wellness program with rewards

Employee recognition programs

Comprehensive paid training program

Job summary

Integrated Home Care Services (IHCS) is seeking a Customer Care Specialist to coordinate healthcare services, ensuring timely delivery of approved services and items for patients. This multi-faceted role involves daily interactions with patients, providers, home health agencies, DME providers, and health plans.

The candidate should have 1–3 years in customer service or healthcare coordination, plus an associates degree or equivalent experience and strong communication, problem-solving, and

Qualifications

• Associates degree OR equivalent experience.
• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred.
• 1-3 years of experience in customer service, healthcare coordination, or referral management.
• Experience working with health plans, home health agencies, or DME providers is a plus.

Responsibilities

• Coordinate healthcare services and ensure timely delivery of approved services and items for patients.
• Serve as a liaison among patients, healthcare providers, home health agencies, DME providers, and health plans.
• Facilitate smooth transitions of care while ensuring compliance with regulatory requirements.
• Maintain strong communication, problem-solving, and organizational skills to enhance service delivery.

Skills

Communication

Problem-solving

Multitasking

Attention to detail

Regulatory knowledge

MS Office

Education

Associate degree or equivalent

High school diploma or equivalent

Bachelor’s degree in healthcare administration (preferred)

Tools

Microsoft Office

Job description

Who We Are

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Join IHCS where our patients are #1, and our people make the difference.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program

What You Will Be Doing

The Customer Care Specialist plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. This multi-faceted position involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans. The specialist serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements. Success in this role requires excellent communication, problem-solving, and organizational skills to enhance service delivery and patient satisfaction.

What Will You Need To Succeed

• Associates degree OR equivalent experience.
• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred.
• 1-3 years of experience in customer service, healthcare coordination, or referral management.
• Experience working with health plans, home health agencies, or DME providers is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office Suite products (Word, Excel)
• Knowledge of HIPAA, CMS, and healthcare regulatory requirements.

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experience

Required

• 1 - 3 years: customer service, healthcare coordination, or referral management

Preferred

• Experience working with health plans, home health agencies, or DME providers is a plus.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.