MANAGER OF SOCIAL SERVICES

North Hill; Needham (MA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Free meals

401(k) with company match

Tuition Reimbursement

Paid Time Off

Job summary

North Hill in Needham, MA is seeking a Manager of Social Services to lead the Social Services department, oversee resident psychosocial needs, and supervise staff, ensuring compliance with regulatory standards.

The role involves coordinating discharge planning, developing care plans, and working with medical professionals to support residents. Requires a Master’s in social work and experience in healthcare settings; LICSW preferred.

Qualifications

• Master’s degree in accredited social work program; 2+ years post-graduate social work experience in health care.
• MA Licensed Independent Clinical Social Worker is preferred; weekend work may be required.

Responsibilities

• Oversee planning, coordination, and execution of Social Services operations.
• Supervise the social worker and interns; supervise and guide team members.
• Coordinate discharge planning and Resident assessments; collaborate with community providers.
• Ensure compliance with regulations, HIPAA, and resident rights; report abuse or neglect.

Skills

Confidentiality

Customer support

Communication skills

Professionalism

HIPAA safeguards

Education

Master’s degree in social work

MA Licensed Independent Clinical Social Worker preferred

Job description

North Hill isn’t just a place to work. It’s a place to find community. Team members work together to fulfill North Hill’s mission of providing the highest standard of housing and care for seniors in the Northeast Region. We offer great benefits, and work that adds purpose to your life. We have fun, too! Come join the team at North Hill!

When you work at North Hill you'll enjoy:

Employee Assistance Program

401(k) with Company Match

(with student loan repayment options)

Paid Time Off

10 holidays
Biannual PTO payout

Tuition Reimbursement

(up to $4,000 per year)

Pet Insurance

Team MemberSupport Fund

BenefitHub DiscountMarketplace

Free CPR Classes

Free Meals

ESL Program

Onsite gym/pool &free fitness classes

Gym reimbursement up to $150
MeruHealth for 12 free therapy sessions. WebMD Health bonuses worth up to $150 in gift cards

Social Events

Learning & Development

North Hill Elevate Peer to Peer Training Leadership Training External Trainers

Compensation

Value Cards Generous Referral Bonus Wellness Perks & Initiatives Annual Scrubs Stipend

Position:MANAGER OF SOCIAL SERVICES

Location: Needham, MA

Job Id:2275

# of Openings:1

MANAGER OF SOCIAL SERVICES

Job Type: Full-Time

Pines Edge at North Hill offers a unique “Small House” model of care, featuring seven households with just 10–12 private rooms — each with its own bath, surrounding a central kitchen and inviting common spaces for dining, recreation, rehabilitation, or quiet reflection. It’s a warm, home-like setting where you can provide truly personalized care — a meaningful departure from traditional nursing homes.

Position Summary

The Manager of Social Services will oversee the planning, coordination, and execution of Social Services operations to ensure compliance with applicable regulations and organizational standards, while addressing the emotional and psychosocial needs of Residents. This role also includes supervising the social worker and managing any assigned social work interns.

Job Specific Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinates discharge planning, development of social services care plans, Resident assessments, including collaborating with community providers
• Maintains quality relationships with medical professionals and health-related organizations
• Actively participates in facility surveys and inspections by authorized government agencies
• Assists in planning, developing, organizing, and evaluating social programs
• Conducts family discussion groups and provides reports as needed
• Ensures compliance with grievance policies and MDS schedule requirements
• Participates in community planning related to Resident and family needs
• Coordinates discharge planning, development of social services care plans, Resident assessments, including collaborating with community providers
• Conducts private interviews with Residents and families to complete psychosocial assessments and develop care plans
• Provides Residents with information on Medicare, Medicaid, and financial payer programs
• Consults with Team Members and community agencies to address Resident needs and problems
• Makes recommendations to the Administrator on social service department operations
• Interprets Residents' social, psychological, and emotional needs to the medical team
• Oversee and provides guidance to the Social Worker, ensuring effective delivery of services and adherence to established policies and regulatory standards
• Ensures progress notes are comprehensive and reflect services provided
• Involves Residents and families in setting care plan goals and objectives
• Develops preliminary and comprehensive social service assessments and written care plans
• Supports scheduling of IDC meetings, risk meetings, and care coordination
• Ensures that clinical Team Members honor Residents' treatment refusal requests
• Provides information on advanced directives, MOLST, living wills, and health care proxies
• Reports allegations of abuse, neglect, exploitation, and misappropriation of property immediatelyFacilitates Resident and group council meetings as needed
• Ensures Resident funds and property are managed per federal and state requirements
• Demonstrates compliance with all regulatory standards related to Social Services, including the grievance process, Notices of Non-Coverage, resident rights, PASARR requirements, and other applicable regulations
• Complies with the issuance of notices such as non-coverage and appeal processes
• Provides coverage across the campus and supports other departments as needed
• Completes administrative tasks, including forms and reports
• Reviews and revises department policies and procedures
• Responsible for budgeting and capital-based recommendations
• Stays current on federal and state regulations, professional standards, and recommends changes to policies and procedures
• Complies with all standards and guidelines of accredited and regulatory agencies; and follows OSHA safety regulations, local applicable laws regarding health, safety or environment

Supervisory Responsibilities

Yes

Required Skills and Abilities

• Ability to maintain confidentiality and strong customer support and communication skills
• Ability to work independently with limited supervision
• Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
• Work professionally with people from a wide variety of cultural and socio-economic backgrounds
• Complies with protection of health information (HIPAA) safeguards
• When working in Resident areas, must be able to communicate effectively in English
• Attends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed

Education and Experience

• Master’s degree in accredited social work program and has as a minimum, 2 years post graduate social work experience in a health care setting working directly with aging adults
• MA Licensed Independent Clinical Social Worker is preferred
• This position may require weekend work
• May be subject to call-backs during emergency conditions

Satisfactory completion of a background investigation is required for this position.

North Hill Offers

• Free meals
• Free parking
• Free on-site fitness center
• State-of-the-art work environment
• Employee referral program
• 401(k) with company match
• Tuition Reimbursement

Pay Range: $110,000-$120,000/yearly

Individual compensation within this range is based on a candidate’s specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.

North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.

At North Hill, Residents and Team Members are a family. Do we work hard? Sure we do and we’re proud of it. Do we have fun, too? You bet. In our beautiful Top-of-the-Hill Team Member Cafe we enjoy gourmet meals prepared daily by the same executive chef who creates our Residents’ cuisine using the same ingredients. Our summer team outings take us sailing on Boston Harbor or quacking at tourists from a Boston Duck Boat. All departments team up to serve and help residents celebrate happy occasions. We even celebrate birthdays together. We work at North Hill because every day we make a positive difference in the lives of our Residents and in each others’ lives. And that feels really good when we go home at the end of the day.