Manager of Security and Visitor Experience

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 50,000 - 62,000; Full time

Job summary

The University of Nebraska-Lincoln’s Sheldon Museum of Art is seeking a Manager of Security and Visitor Experience to ensure a safe, welcoming environment for visitors and staff across all spaces, events, and programs.

You will lead security and visitor services, develop safety policies, oversee ticketing and retail operations, and mentor a team while promoting inclusive engagement with exhibitions and the museum’s mission.

Qualifications

• Bachelor’s degree and 3 years of professional experience in events coordination, security operations and/or management, customer service, or hospitality.
• Outstanding written and verbal communication skills.
• Strong leadership, problem solving, and conflict resolution skills.
• Ability to recruit, develop, and manage directly reporting staff members.
• Ability to develop and monitor annual operating and multi-year project budgets.
• Proficient computer skills including word processing, spreadsheet, event management systems, databases, and presentation software.
• Familiarity with operating and troubleshooting AV equipment.

Responsibilities

• Oversee comprehensive visitor experience across all museum spaces and events.
• Develop and implement safety and security policies aligned with best practices.
• Provide orientation and wayfinding for visitors and staff.
• Lead a team of security and visitor experience staff and monitor operations.
• Contribute to visitor surveys and report findings to museum staff.

Skills

Communication skills

Leadership

Budgeting

Staff management

Problem solving

Conflict resolution

Technical aptitude

Education

Bachelor’s degree in liberal arts, humanities, business, hospitality, or related field

Tools

AV equipment

Job description

Working Title

Manager of Security and Visitor Experience

Department

Sheldon Museum of Art-0855

Description Of Work

The Manager of Security and Visitor Experience embodies Sheldon Museum of Art’s commitment to centering the visitor experience by creating a safe, secure, and accessible environment for both people and works of art. They ensure that every visitor is warmly welcomed, effectively oriented, and given the tools they need to engage in a safe and meaningful way with the museum’s exhibitions, programs, and events. They serve as an advocate for the museum’s visitor while simultaneously developing, advancing, and ensuring compliance with the museum’s visitor and security policies.

The Manager of Security and Visitor Experience oversees the comprehensive visitor experience in all museum spaces including the Great Hall, the visitor center, the museum store, the galleries, and during public and private events. They develop and implement safety and security policies that align with best practices in the art museum field, and that contribute to a safe, inclusive, and welcoming environment for all museum staff, volunteers, students, and visitors. Taking this integrated approach, the Manager of Security and Visitor Experience provides effective and engaging orientation and wayfinding for all visitors, oversees retail operations and ticketed admissions, and leads a team of security and visitor experience staff who monitor security cameras, patrol galleries, welcome visitors, staff programs, solicit memberships, and aid with event needs. They contribute to strategies for analyzing the museum’s visitors, recommend and implement visitor surveys, and report findings to museum staff. The Manager of Security and Visitor Experience serves as a member of the museum’s engagement team and thereby contributes to and implements strategies that improve Sheldon’s overall visitor experience, engage audiences, and encourage visitors to join the Sheldon Art Association.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

• Bachelor’s degree in liberal arts, humanities, business, hospitality, or related field and 3 years of professional experience in events coordination, security operations and/or management, customer service, or hospitality; equivalent education/experience considered.
• Outstanding written and verbal communication skills.
• Strong leadership, problem solving, and conflict resolution skills
• Ability to recruit, develop , and manage directly reporting staff members
• Ability to develop and monitor annual operating and multi-year project budgets.
• Demonstrated ability to meet challenges calmly and skillfully, and to troubleshoot and solve challenging customer service scenarios.
• Proficient computer skills including word processing, spreadsheet, event management systems, databases, and presentation software.
• Familiarity with operating and troubleshooting AV equipment.
• Ability to work in a fast‑paced environment, adhere to deadlines, and demonstrate flexibility in meeting shifting demands and priorities.
• Ability to lift up to 24 pounds.
• Knowledge of point-of-sale systems.

Preferred Qualifications

• Bachelor’s degree in liberal arts, humanities, business, hospitality, or related field
• Previous experience analyzing audiences, tracking visitation, and preparing reports based on this information.
• Knowledge of best practices in art museum visitor experience strategies as identified by the American Alliance of Museums, the Visitor Studies Association, the Museum Store Association, and other professional organizations.
• Knowledge of best practices in museum security as identified by the American Alliance of Museums and other professional organizations.
• An appreciation for and understanding of the operations and mission of a university art museum.
• Knowledge of art history, especially that represented in the museum’s collection

Posted Salary

$56,000/yr. minimum