Intake Administrative Supervisor (Bilingual Preferred)

Regional Center of the East Bay; San Leandro (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Vacation time

Sick days

Holidays

Kaiser insurance

Dental & vision

CalPERS retirement

Tuition reimbursement

Student loan forgiveness

Work from home

EAP

Job summary

Regional Center of the East Bay is seeking an Intake Administrative Supervisor to oversee the intake and assessment administrative staff, coordinate day-to-day workflow, and ensure timely intake and assessment services in Alameda and Contra Costa counties. You will monitor workload, train staff, and maintain accurate data in SANDIS and Intake Engine while safeguarding client records.

The ideal candidate holds a BA/BS in human services or related field (or equivalent experience), has staff

Qualifications

• BA/BS in human services or related field, or BA/BS in an unrelated field with 2 years of relevant experience.
• Experience supervising staff, including performance evaluation (preferred).
• Fluent in English; bilingual in Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin preferred.
• Strong MS Office (Word & Excel) skills.
• Excellent verbal and written communication and cultural awareness.

Responsibilities

• Supervise and train intake/assessment administrative staff.
• Coordinate day-to-day workflow to meet department objectives.
• Monitor workload and ensure timely completion of assignments.
• Maintain accurate data in SANDIS and Intake Engine; ensure HIPAA compliance.
• Oversee new software implementation for the intake/assessment team.
• Perform related duties as assigned.

Skills

Staff supervision

MS Office (Word, Excel)

Verbal & written communication

Bilingual (English + another language)

Cultural awareness

Education

BA/BS in human services or related field

Experience in human services with 2+ years

Tools

SANDIS

Intake Engine

Job description

Intake Administrative Supervisor (Bilingual Preferred)

REPORTS TO: Manager, Administrative Services

TheRegional Centerof the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services.RCEBprovides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

SPECIFIC DUTIES.

Under general direction, provides supervision to assigned staff. Coordinates day-to-day workflow of intake and assessment administrative staff with goal of meeting Intake and Assessment requirements and department’s objectives. Responsibilities includes but are not limited to:

• Interview, train, schedule, supervise and evaluate performance of assigned staff. Provide necessary staff support when required by vacancies/scheduling/work flow.
• Monitor staff workload; coordinate completion of required assignments; monitor whether staff are meeting requirements.
• Research, gather, analyze and report statistical data.
• Provide technical support to staff, as required.
• Support Intake and Assessment Administrative Support team with workflow and day-to-day tasks.
• Responsible for overseeing administrative staff in Early Start and Over 3/Lanterman Intake and Assessment.
• Ensure data entries are accurate in SANDIS and Intake Engine.
• Responsible for overseeing implementation of new software for the intake and assessment team.
• Safeguarding client records and ensuring that everyone complies with the HIPAA rules and regulations
• Perform other related duties as assigned.

MINIMUMIN QUALIFICATIONS:

• BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus2 years of experience providing similar functions in a human services agency.
• Experience with staff supervision including performance evaluation preferred.
• Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin*
• Working knowledge of Microsoft Office Suite, particularly, Word and Excel.
• Excellent verbal and written communication skills.
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations Demonstrated ability to analyze, plan, and coordinate workflow.

BENEFITS:

At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:

• 3 weeks paid vacation + 12 sick days
• 14 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Tuition Reimbursement
• Student Loan Forgiveness**
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

**The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.