Manager of Quality & Compliance

Community Teamwork; Lowell (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Join a forward-thinking organization dedicated to social change and community engagement. As a Manager of Quality & Compliance, you will lead efforts to ensure program effectiveness and compliance with regulations. This role offers the chance to make a significant impact while enjoying a supportive work environment with excellent benefits. With a focus on equity and compassion, you will develop training, oversee quality assurance, and help foster a culture of continuous improvement. If you are passionate about making a difference and possess strong leadership skills, this opportunity is perfect for you.

Benefits

4 weeks Paid Time Off

Medical, Dental, and Vision insurance

Paid Life Insurance

Tuition reimbursement

12 paid holidays

Paid sick leave

Career advancement and professional development

5% 401K contribution after 6 months

Casual work environment

Great co-workers and mission

Qualifications

• 3-5 years’ experience with program regulations and compliance systems.
• Ability to read and comprehend complex regulations.

Responsibilities

• Oversee quality control and compliance systems within the division.
• Develop and monitor internal systems for quality assurance.

Skills

Leadership

Decision Making

Communication Skills

Organizational Skills

Customer Service

Bilingual Skills (English/Spanish or English/Khmer)

Education

High School Diploma

Bachelor's Degree

Tools

Windows Software (Word, Excel, PowerPoint, Access)

HMIS

Job description

4 days ago Be among the first 25 applicants

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 650 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We Offer

• Salary (for this role): starting at $65,000 per year
• Casual work environment
• 4 weeks of Paid Time Off
• Medical, Dental, and Vision insurance
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays (includes one floating holiday)
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K after 6 months of employment - whether you participate on your own or not
• Great co-workers and a great mission with an outstanding Community Action Agency
• 37.5 hour work week (paid for 40)
  
  

We are seeking a Manager of Quality & Compliance, who will oversee the quality control and compliance systems within the division or program. The Manager is responsible for program assessment, development, effectiveness, improvement and assuring compliance with all funder and agency regulation.

Duties And Responsibilities

• Provide leadership and staff development to ensure the achievement of established program objectives
• Develop, implement, and monitor internal systems for quality assurance and effectiveness that identify, quantify, and measure program results, goals and objectives in compliance with funder regulations
• Develop, prepare, and review required reports for monitoring and measurement needs
• Present proactive recommendations to improve outcomes or reduce performance concerns
• Develop and facilitate comprehensive trainings and coaching to staff on regulations, program compliance issues, and policies as well as monitor the effectiveness of such trainings
• Assist with the development of CTI program policy as necessitated by changes to funders regulations and rules
• Maintain knowledge of current program regulations, standards, and research. Ensure that the staff are kept current on policies and procedures related to program expectations
• Uphold the values of CTI – Equity, Integrity, Compassion
• Oversee fraud prevention, detection and report evidence of fraud to supervisor
• Perform other related duties as assigned
  
  

Basic Qualifications

• High School Diploma or equivalent. Bachelor's Degree preferred
• 3-5 years’ experience with program regulations and compliance related systems, knowledge of HMIS preferred
• Willingness to work as part of a team to promote the goals of the agency and program.
• Strong proven leadership and decision making capabilities
• Demonstrate the ability to read and comprehend complex regulations
• Strong communication skills (both written and oral)
• Strong organizational skillset
• Demonstrate ability to learn and navigate databases and other technology systems
• Desire to work with low-income, culturally diverse, vulnerable families and individuals
• Excellent customer service
• Proficient with Windows software (Word, Excel, PowerPoint, & Access) and comfort learning new software and data collecting systems
• Bilingual skills preferred (English/Spanish or English/Khmer)
  
  

Equal Opportunity Employer – Vets/Disabled

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Non-profit Organizations

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