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An established industry player is seeking a detail-oriented Quality Compliance Specialist to join their dynamic team in Norwood, MA. This role is pivotal in ensuring quality assurance through effective management of product complaints and compliance with regulatory standards. You will leverage your expertise in Salesforce and quality compliance to drive efficiency and accuracy in operations. The company promotes a culture of innovation and collaboration, offering a flexible work environment and opportunities for professional growth. If you are passionate about quality and compliance, this is the perfect opportunity to make a significant impact in the biopharmaceutical and clinical sectors.
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Innovate, Empower, Grow—With Advanced Instruments
For nearly 70 years, Advanced Instruments has been at the forefront of innovation, helping organizations enhance quality, achieve reliable outcomes, and boost productivity in the biopharmaceutical, clinical, and food & beverage industries. We don’t just develop cutting-edge technology—we empower our customers with solutions that drive efficiency, precision, and performance.
From Solentim, revolutionizing cell and gene therapy with advanced imaging and single-cell deposition, to OsmoTECH and OsmoPRO micro-osmometers, delivering accurate and reliable lab results worldwide, we set the standard for quality and reliability. Our Artel portfolio ensures precision in liquid handling through advanced validation, automation, and calibration tools. What sets us apart? With customer-centricity at our core, we take ownership, push boundaries, and collaborate to make a meaningful impact. Headquartered in Norwood, MA, with locations in UK and Westbrook, ME, our 340 employees worldwide are driving exciting growth this year.
Our Mission: To drive innovation that optimizes processes, increases efficiency, and delivers confidence in results.
Our Vision: To improve patient health through innovation and excellence.
If you're looking for a career where ingenuity, accountability, and collaboration fuel success, join us and be part of a team that’s shaping the future of our industry.
We are seeking a self- motivated, collaborative, and detail-oriented Quality Compliance Specialist to work in our Norwood, MA office to serve as a core team member of the growing quality assurance team.
A Day In The Life
The Quality Compliance Specialist provides support to the QA function by performing activities associated with customer product complaints, including receipt, evaluation, investigation, trending, reporting, and closure. They also provide support for other functions such as Post-market Surveillance (PMS). The Quality Compliance Specialist will take primary ownership for complaints and post-market surveillance utilizing the SalesForce platform. You will conduct preliminary complaint investigations including DHR review, shipment and lot history review, and trending to aid in determination of root cause. You will p romote a culture of quality focused on compliance with customer needs and regulatory requirements.
What We Are Looking For In You
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