Manager of Product Program Management

Anthropic; New York (NY); On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Fertility benefits

22 weeks parental leave

Flexible paid time off

Mental health support

Competitive equity packages

Equity donation matching

Retirement plans with matching

Life and income protection plans

Wellness and time saver stipend

Commuter benefits

Annual education stipend

Home office stipend

Relocation support

Daily meals in the office

Job summary

Anthropic is seeking an experienced Operations Manager to lead Product Program Management, the central program management function in Anthropic’s Product organization.

You will hire, lead, and develop a high-performing team across Commercialization Operations, Community & Executive Escalations, and Marketplace Operations, shaping the charter for cross-functional programs and building partnerships with Product, Engineering, GTM, Finance, and Legal.

Qualifications

• Experience managing managers and senior teams.
• 12+ years in program management, operations, or related field.
• Excellent cross-functional influence with executives.
• Ability to prioritize among Product, Engineering, GTM, and Finance.
• Bachelor's degree or equivalent required.
• Strong written communication.

Responsibilities

• Lead managers and program managers across Commercialization Operations, Community and Executive Escalations Operations, and Marketplace Operations.
• Set the team’s charter and priorities for cross-functional programs the Product Program Management will take on and scale.
• Partner with Product, Engineering, GTM, Finance, Legal and more to reflect priorities and act as a trusted extension.
• Hire, lead, and develop a high-performing organization of managers and program managers across Product Program Management.
• Define success metrics for each program and report through regular business reviews with Product leadership.
• Provide coaching and career development support to direct reports.
• Incubate new cross-functional programs for the Product organization and mature or shift them as needed.

Skills

People management

Cross-functional influence

Program management

Strategic thinking

Execution

Education

Bachelor's degree or equivalent

Job description

• We are seeking an experienced Operations Manager to lead Product Program Management, the central program management function in Anthropic’s Product organization
• This team turns the company’s hardest cross-functional obligations into programs that run: it stands up the strategic programs Anthropic needs to unblock growth, then runs the scaled operations behind them so partner teams can focus on building and selling Claude
• You’ll lead managers and program managers across Commercialization Operations, Community and Executive Escalations Operations, and Marketplace Operations, and you’ll build a generalist program management bench that incubates new programs for the Product organization
• Set the team’s charter and priorities: decide which cross-functional programs Product Program Management takes on and which it scales
• Build strong partnerships with the teams Product Program Management supports across Product, Engineering, GTM, Finance, Legal, and more, so programs reflect their priorities and they see the team as a trusted extension of their own
• Hire, lead, and develop a high-performing organization of managers and program managers across Product Program Management, including:
• Commercialization Operations, which runs commercial launches for new products that will be billed or sold, plus programs like credits and promotions, trusted access, and local pricing, in partnership with Finance, Billing Engineering, and GTM
• Community and Executive Escalations Operations, which handles social listening and escalations and turns them into product fixes
• Marketplace Operations, which runs review and publishing for Anthropic’s MCP Directory and plugin ecosystem
• Build a small generalist program management team that incubates new cross-functional programs for the Product organization, runs them until they’re stable, and then either matures them into their own pillar or shifts them to a long-term owner
• Define success metrics for each program and report on them through regular business reviews with Product leadership
• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• 22 weeks of paid parental leave
• Flexible paid time off and absence policies
• Mental health support for you and your dependents
• Competitive salary and equity packages
• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
• Retirement plans with competitive matching
• Life and income protection plans
• $500/month flexible wellness and time saver stipend
• Commuter benefits
• Annual education stipend
• Home office stipends
• Relocation support for those moving for Anthropic
• Daily meals and snacks in the office

The ideal candidate combines strategic judgment about what the company should take on with the operational rigor to make those programs run at scaleA track record of building programs from 0 to 1 and then scaling them into durable operationsExperience partnering with engineering teams to replace manual operational work with tooling and automationExcitement about building the operational backbone that lets Anthropic’s products launch and scale safelyComfort with ambiguity and a bias toward action in a fast-moving environment with many priorities at onceExperience with commercial launches, billing and pricing operations, or marketplace and developer platform operations (more than one a plus)5+ years of people management experience, including managing managersExcellent cross-functional influence with stakeholders who don’t report to you, including executives12+ years of experience in program management, business operations, or a related field, ideally at a high-growth technology companyClear, concise written communication: you can brief an executive in three sentences and write a process doc the next person can run fromStrong judgment and execution on prioritization: you can stack-rank competing asks from Product, Engineering, GTM, and Finance into one roadmap and explain the tradeoffsRequired field of study: A field relevant to the role as demonstrated through coursework, training, or professional experienceMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experienceCurrently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices