Manager, Product Program Management

EngineersOfAI; San Francisco (CA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Anthropic seeks an experienced Operations Manager to lead Product Program Management, the central program management function within the Product organization.

You will oversee managers and program managers across Commercialization Operations, Community and Executive Escalations Operations, and Marketplace Operations, building a generalist bench to incubate new cross-functional programs for the Product organization.

Qualifications

• Extensive experience in leading cross-functional programs and operations.
• Proven ability to build and scale programs from conception to durable operations.
• Strong judgment in prioritization across product, engineering, GTM and finance.

Responsibilities

• Set the team's charter and priorities for cross-functional programs.
• Build partnerships with Product, Engineering, GTM, Finance, Legal, and more.
• Hire, lead, and develop managers and program managers across multiple operations domains.
• Incubate new cross-functional programs and mature them into pillars or new ownership.
• Define success metrics and report progress to Product leadership.
• Provide coaching and career development for direct reports.

Skills

Program management

People management

Cross-functional collaboration

Strategic planning

Operational excellence

Stakeholder management

Executive communication

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are seeking an experienced Operations Manager to lead Product Program Management, the central program management function in Anthropic's Product organization. This team turns the company's hardest cross-functional obligations into programs that run: it stands up the strategic programs Anthropic needs to unblock growth, then runs the scaled operations behind them so partner teams can focus on building and selling Claude. You'll lead managers and program managers across Commercialization Operations, Community and Executive Escalations Operations, and Marketplace Operations, and you'll build a generalist program management bench that incubates new programs for the Product organization. The ideal candidate combines strategic judgment about what the company should take on with the operational rigor to make those programs run at scale.

About Anthropic

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole.

Responsibilities

• Set the team's charter and priorities: decide which cross-functional programs Product Program Management takes on and which it scales

• Build strong partnerships with the teams Product Program Management supports across Product, Engineering, GTM, Finance, Legal, and more, so programs reflect their priorities and they see the team as a trusted extension of their own

• Hire, lead, and develop a high-performing organization of managers and program managers across Product Program Management, including:

  • Commercialization Operations, which runs commercial launches for new products that will be billed or sold, plus programs like credits and promotions, trusted access, and local pricing, in partnership with Finance, Billing Engineering, and GTM

  • Community and Executive Escalations Operations, which handles social listening and escalations and turns them into product fixes

  • Marketplace Operations, which runs review and publishing for Anthropic's MCP Directory and plugin ecosystem

• Build a small generalist program management team that incubates new cross-functional programs for the Product organization, runs them until they're stable, and then either matures them into their own pillar or shifts them to a long-term owner

• Define success metrics for each program and report on them through regular business reviews with Product leadership

• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth

You may be a good fit if you have

• 12+ years of experience in program management, business operations, or a related field, ideally at a high-growth technology company

• 5+ years of people management experience, including managing managers

• A track record of building programs from 0 to 1 and then scaling them into durable operations

• Experience with commercial launches, billing and pricing operations, or marketplace and developer platform operations (more than one a plus)

• Strong judgment and execution on prioritization: you can stack-rank competing asks from Product, Engineering, GTM, and Finance into one roadmap and explain the tradeoffs

• Experience partnering with engineering teams to replace manual operational work with tooling and automation

• Excellent cross-functional influence with stakeholders who don't report to you, including executives

• Clear, concise written communication: you can brief an executive in three sentences and write a process doc the next person can run from