Patient Financial Services Training Analyst (Non-Exempt)

Cape Fear Valley Health System; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Cape Fear Valley Health System is seeking a Training Specialist to provide education and expertise across the Patient Access/Patient Accounts spectrum. The role focuses on operational training for scheduling, pre-registration, registration, billing, and follow-up, with development and management of training materials.

The position emphasizes delivering effective front-end revenue cycle training, collaboration with supervisors to identify training needs, and ensuring compliance with HIPAA and CMS

Qualifications

• Proficiency in reading, writing, and speaking English.
• Experience delivering trainings or facilitating meetings/public speaking.
• Knowledge of HIPAA privacy rules and CMS submission guidelines.

Responsibilities

• Provide system and content-based education, analysis, reporting for Patient Financial Services.
• Train front-end revenue cycle processes: scheduling, pre-registration, registration, billing, follow-up.
• Develop and manage training materials and implement training delivery within the organization.
• Assess learner needs and adapt delivery methods to maximize learning outcomes.
• Collaborate with managers to identify ongoing education needs and contribute to performance management.

Skills

Teaching

Public speaking

Communication

HIPAA compliance

MS Office

Education

High school diploma

Associate degree preferred

Tools

MS Office Suite

Job description

Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Patient Access Job Family Professional Work Shift Days (United States of America)

Summary

Provide system and content-based education, analysis, reporting and hospital Patient Access/Patient Accounts expertise to support all facility PFS roles and facility departments. Responsible for operations specific training, such as scheduling, pre-registration, registration, billing, follow-up, and compliance within Patient Financial Services. Responsible for development, design, administration, and management of training materials included in the Training Delivery- Operational function. Will focus primarily on the effective delivery of front-end revenue cycle process training. Knowledge, Skills, and Abilities

Major Job Functions

• Demonstrates systematic knowledge of patient management in correlation to patient access, patient accounts, HIM and information systems
• Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery
• Coordinates and provides appropriate training of new employees and re-training for current employees
• Demonstrates appropriate teaching method, style, and pace to optimize learning, adopting different delivery approaches/mechanisms as needed
• Select or develops testing and evaluation procedures to use at completion of training; tests trainees to measure progress and to evaluate effectiveness of training
• Oversees competency assessment and skill checklist
• Collaborates with managers and supervisors in determining the continuing education and professional growth needs of employees
• Participates in development of employee performance capabilities and provide input into the performance management process
• Design and develop training materials to be used by training personnel
• Review payer websites to provide updates to management and staff
• Comply with all required policies, regulations and procedure applicable to the learning process
• Participate on special projects as needed

Other duties as assigned

Minimum Qualifications

• Education and Formal Training: High school diploma or equivalent is required
• Associate degree preferred
• Work Experience: 2 years of Revenue Cycle experience, Healthcare Industry, specifically revenue cycle operations required
• Experience supporting scheduling, pre-registration, registration, claims, insurance and/or medical billing organizations.
• Experience delivering trainings, facilitating meetings, or public speaking.
• Knowledge, Skills, and Abilities Required:
• Proficiency in reading, writing, and speaking the English language
• Excellent interpersonal skills, verbal and written communication skills
• Strong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, JCAHO and other standard regulatory guidelines for hospital billing
• Ability to identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge skills
• Comfortable delivering presentations to multiple levels of employees and leadership
• Proficient in MS Office Suite including Word, Excel, PowerPoint and MS Outlook
• Physical Requirements: Much talking and/or listening
• Much standing, walking, hands to finger, handle or feel, and reach with hands and arms

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

About Cape Fear Valley Health

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.