Manager of Operations

Asphalt Green; New York, Northern (NY, KY); Hybrid; USD 75,000 - 82,000; Full time

Job summary

Asphalt Green in Brooklyn, NY seeks a Manager of Operations to support the Managing Director and center leadership by coordinating rentals, events, and day-to-day operations. You will oversee Rentals Coordinator, assist with event execution, and help manage vendors, budgets, and cross-department communication to ensure a high-quality visitor experience.

This in-person role requires flexibility for evenings and weekends, strong organizational skills, and a collaborative mindset within a nonprofit

Qualifications

• 3 years of facility or project management experience.
• Strong organizational and time management skills.
• Excellent communication and customer service approach.
• High attention to detail and follow through.
• Ability to work cross-functionally in a fast-paced nonprofit.

Responsibilities

• Direct oversight of Rentals Coordinator and events platforms; support event execution including nights and weekends.
• Conduct facility walkthroughs to ensure safety and standards; monitor operational performance and budgeting.
• Maintain open communication with Managing Director and department heads.
• Manage vendor contracts and service providers; track tickets and repairs.
• Serve as Manager on Duty and respond to on-site operational issues.

Skills

Project management

Organizational skills

Communication

Cross-functional collaboration

Tools

Microsoft Office

CRM systems

Job description

Manager of Operations# Manager of OperationsMajor R. Owens Health and Wellness Community Center - Brooklyn, NY 11225## OverviewSalary Range$75,000.00 - $82,000.00 Salary/yearPosition TypeFull TimeCategoryNonprofit## Description**POSITION SUMMARY**The Manager of Operations role supports the Managing Director and center leadership team by coordinating administrative processes related to rentals, events, and day-to-day operations at the Major Owens Community Center.This role includes supporting the Managing Director in the maintenance, vendor, and security teams while fostering collaborative partnerships with other departments, property managers, and building partners on site.The Manager of Operations plays a key support role across teams by maintaining accurate records, assisting with scheduling, and facilitating communication between clients, vendors, and internal staff.This position is detail-oriented, highly organized, and responsive in a fast-paced, multi-stakeholder environment.This role is in-person 5 days/week (Tuesday – Saturday). This role requires schedule flexibility, including evenings and weekends, based on center needs and events.**CORE RESPONSIBILITIES****Administrative/Operational Support*** Direct oversight of the Rentals Coordinator and the rentals and events business platforms.* Supports event execution, including nights and weekends as needed.* Conduct facility walkthroughs to ensure areas are safe, clean, and meet appropriate standards.* Monitor and analyze operational performance, while identifying areas for improvement by implementing strategies to enhance overall experience for facility visitors.* Assist with the development and tracking of the operational budget, ensuring that resources are used efficiently and costs are kept within budget.* Maintain clear and open communication with the Managing Director and other departmental heads.**Strategic Planning and Process Improvement*** Manage and track status of operational service tickets, repairs, and service updates.* Conduct regular team meetings to inform staff about upcoming events and adjustments within the facility.* Serve as primary point of contact for all external vendors, contractors, and service providers.* Assist in the development and implementation of long-term operational strategies to improve overall operational efficiency, customer experience, and sustainability.* Consistently review operational workflows and identify opportunities for process improvement to enhance service delivery.**Manager on Duty*** Serves as Manager on Duty, as assigned.* Acts as on-site point of contact for operational issues and escalation when a manager or senior leader is not on-site.## Qualifications* 3 years of relevant facility, project management experience* Strong organizational and time management skills* Excellent communication and customer service approach* High attention to detail and follow through* Ability to work cross functionally* Comfortable in fast paced environment* Proficiency in Microsoft Office; experience with CRM systems preferred* Willingness to work nights and weekends as needed* Comfort navigating dynamic and fast-paced nonprofit environments.* Commitment to Asphalt Green’s mission of advancing health, fitness, and personal growth through sport, fitness, and play for all.