Manager of LIT Services

FiberLight, LLC; Arlington (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

FiberLight, LLC seeks a Manager of LIT Services to lead the day-to-day operations of the LIT infrastructure. You will supervise field technicians, coordinate field service projects, ensure safety and quality, and drive timely delivery in the Dallas/Fort Worth metroplex.

This role requires strong telecommunications expertise, hands-on troubleshooting, vendor management, and cross‑department collaboration to improve efficiency and client satisfaction.

Qualifications

• Minimum 5+ years of management experience leading technical field teams.
• Strong telecommunications background with lighting technologies and infra services.
• Experience planning, coordinating, and overseeing field service projects to successful completion.
• Hands-on troubleshooting, root cause analysis, and implementing effective solutions.
• Experience managing vendor relationships, procurement processes, and PO administration.
• Proficiency with task allocation tools and workforce coordination.
• Excellent communication, documentation, and reporting with emphasis on compliance and performance.

Responsibilities

• Acts as the primary team member responsible for the Field Technicians.
• Oversee planning and execution of field service projects, ensuring timelines and quality standards.
• Work with fellow technicians on site; active working and supervisory role.
• Ensure team members follow policies and procedures.
• Participate in hiring and disciplinary processes for team members.
• Mentor and support professional growth; share knowledge and industry news.
• On-the-job training for new members when needed.
• Collaborate with network engineering and customer support for seamless service delivery.
• Proficient in troubleshooting network issues, root cause analysis, and implementing effective solutions to minimize downtime.
• Oversee vendor relationships and optimize partnerships for procurement and operation excellence.
• Maintain operational documentation and generate reports on performance, utilization, and trends.
• Manage purchase orders (POs) and ensure accuracy, timeliness, and compliance.
• Use task allocation tools to assign and track tasks among ISP technicians for timely completion.

Skills

Team leadership

Telecommunications

Field service management

Vendor management

Procurement

Root cause analysis

Network troubleshooting

Documentation

Tools

PO systems

Workforce management software

Network monitoring tools

Job description

• Open to all of Dallas/Fort Worth Metroplex*

Description

• Open to all of Dallas/Fort Worth Metroplex*

The Manager of LIT Services is a key leadership role responsible for overseeing and directing the day‑to‑day aspects of the LIT infrastructure services within the organization. This position requires a seasoned professional with a deep understanding of lighting technologies, extensive experience in telecommunications, and a proven track record in managing and expanding service offerings. This role will help achieve strategic objectives, emphasizing efficiency, client satisfaction, growth, compliance, financial performance, innovation, and reputation management.

Essential Job Functions

• Acts as the primary team member responsible for the Field Technicians
• Oversee the planning and execution of field service projects, ensuring adherence to timelines and quality standards.
• Work with fellow technicians at the job site. This is an active working position, as well as a supervising one.
• Ensures that the team members are following policies/procedures.
• Participates in the hiring process and recommends disciplinary action of team members.
• Mentors and provides for the personal growth of individual team members by sharing knowledge, industry standards, technological news, and demonstrating technical concepts.
• Performing on the job training to new members when needed
• Collaborate with other departments, including network engineering and customer support, to ensure seamless service delivery.
• Proficiency in troubleshooting network issues, identifying root causes, and implementing effective solutions to minimize downtime and service interruptions.
• Oversee vendor relationships and optimize partnerships for efficient procurement and operational excellence.
• Ability to maintain operational documentation of procedures, and incidents, as well as generate reports on department performance, utilization, and trends.
• Proficiency in managing purchase orders (POs), including creation, modification, and tracking of POs to ensure accuracy, timeliness, and compliance with company policies and procedures.
• Demonstrated proficiency in utilizing task allocation tools to assign, track, and prioritize tasks between ISP technicians, facilitating efficient workload coordination and timely task completion

Requirements

• Minimum 5+ years of management experience, with demonstrated ability to lead and develop technical field teams.
• Strong background in telecommunications with working knowledge of lighting technologies and infrastructure services.
• Proven experience in planning, coordinating, and overseeing field service projects to successful completion.
• Hands‑on technical expertise with troubleshooting network issues, root cause analysis, and implementing effective solutions.
• Experience managing vendor relationships, procurement processes, and purchase order administration.
• Proficiency with task allocation tools and workforce coordination to optimize technician productivity and project outcomes.
• Strong collaboration skills, with the ability to work across departments (engineering, customer support, operations) to ensure seamless service delivery.
• Excellent communication, documentation, and reporting skills with an emphasis on compliance, accuracy, and performance tracking.
• Demonstrated ability to mentor, train, and support the professional growth of team members.
• Valid driver’s license and ability to travel to job sites as required.