Manager of LIT Services

FiberLight LLC; Arlington (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

FiberLight LLC is seeking a seasoned Manager of LIT Services in the Dallas/Fort Worth area to lead day-to-day LIT infrastructure services. You will supervise field technicians, manage field service projects, and collaborate with engineering and support teams to ensure high-quality service delivery.

The role emphasizes efficiency, growth, and compliance within a telecom-focused environment. The ideal candidate has 5+ years of management experience in telecom-related infrastructure, strong

Qualifications

• Minimum 5+ years of management experience leading technical field teams.
• Strong background in telecommunications with working knowledge of lighting technologies and infrastructure services.
• Experience planning, coordinating, and overseeing field service projects to successful completion.
• Hands-on technical expertise with troubleshooting network issues and root cause analysis.
• Experience managing vendor relationships, procurement processes, and purchase orders.
• Proficiency with task allocation tools and workforce coordination.
• Excellent collaboration, communication, and reporting skills across departments.
• Mentoring, training, and supporting professional growth of team members.
• Valid driver’s license and ability to travel to job sites as required.

Responsibilities

• Acts as the primary team member responsible for the Field Technicians.
• Oversee the planning and execution of field service projects, ensuring adherence to timelines and quality standards.
• Work with fellow technicians at the job site; this is an active working position, as well as supervising.
• Ensures team adherence to policies and procedures.
• Participate in hiring and disciplinary actions for team members.
• Mentor and develop individual team members with knowledge sharing.
• Provide on-the-job training to new members when needed.
• Collaborate with network engineering and customer support for seamless service delivery.
• Troubleshoot network issues, identify root causes, and minimize downtime.
• Oversee vendor relationships and optimize partnerships for procurement and operations.
• Maintain operational documentation and generate reports on performance.
• Manage POs; creation, modification, tracking to ensure compliance.
• Utilize task allocation tools to assign, track, and prioritize tasks.

Skills

Leadership

Telecommunications

Troubleshooting

Vendor relationships

Purchase orders

Task allocation tools

Collaboration

Documentation and reporting

Mentoring

Travel ability

Tools

Procurement software

Network diagnostics tools

Job description

Description

*Open to all of Dallas/Fort Worth Metroplex*

The Manager of LIT Services is a key leadership role responsible for overseeing and directing the day-to-day aspects of the LIT infrastructure services within the organization. This position requires a seasoned professional with a deep understanding of lighting technologies, extensive experience in telecommunications, and a proven track record in managing and expanding service offerings. This role will help achieve strategic objectives, emphasizing efficiency, client satisfaction, growth, compliance, financial performance, innovation, and reputation management.

Essential Job Functions

• Acts as the primary team member responsible for the Field Technicians


• Oversee the planning and execution of field service projects, ensuring adherence to timelines and quality standards.


• Work with fellow technicians at the job site. This is an active working position, as well as a supervising one.


• Ensures that the team members are following policies/procedures.


• Participates in the hiring process and recommends disciplinary action of team members.


• Mentors and provides for the personal growth of individual team members by sharing knowledge, industry standards, technological news, and demonstrating technical concepts.


• Performing on the job training to new members when needed


• Collaborate with other departments, including network engineering and customer support, to ensure seamless service delivery.


• Proficiency in troubleshooting network issues, identifying root causes, and implementing effective solutions to minimize downtime and service interruptions.


• Oversee vendor relationships and optimize partnerships for efficient procurement and operational excellence.


• Ability to maintain operational documentation of procedures, and incidents, as well as generate reports on department performance, utilization, and trends.


• Proficiency in managing purchase orders (POs), including creation, modification, and tracking of POs to ensure accuracy, timeliness, and compliance with company policies and procedures.


• Demonstrated proficiency in utilizing task allocation tools to assign, track, and prioritize tasks between ISP technicians, facilitating efficient workload coordination and timely task completion

Requirements

• Minimum 5+ years of management experience, with demonstrated ability to lead and develop technical field teams.


• Strong background in telecommunications with working knowledge of lighting technologies and infrastructure services.


• Proven experience in planning, coordinating, and overseeing field service projects to successful completion.


• Hands-on technical expertise with troubleshooting network issues, root cause analysis, and implementing effective solutions.


• Experience managing vendor relationships, procurement processes, and purchase order administration.


• Proficiency with task allocation tools and workforce coordination to optimize technician productivity and project outcomes.


• Strong collaboration skills, with the ability to work across departments (engineering, customer support, operations) to ensure seamless service delivery.


• Excellent communication, documentation, and reporting skills with an emphasis on compliance, accuracy, and performance tracking.


• Demonstrated ability to mentor, train, and support the professional growth of team members.


• Valid driver’s license and ability to travel to job sites as required.