Manager of Intake & Provider Relations

Horizon Home Care & Hospice; Milwaukee (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Horizon is seeking a Manager of Intake and Provider Relations to provide executive leadership for referral development, intake operations, and business development. You will drive growth in referral volume, census, and revenue while ensuring exceptional patient-centered care and market presence across southeastern Wisconsin.

The role requires RN credentials, BSN, CPR/BLS, and a proven ability to lead cross-functional teams in a hospice environment.

Qualifications

• Active RN license in Wisconsin in good standing.
• BSN from an accredited nursing program.
• CPR/BLS certification (American Heart Association).
• Valid driver's license with reliable transportation and auto insurance.
• Strong documentation skills and ability to learn electronic medical records.

Responsibilities

• Provide executive leadership for referral development, intake operations, and business development.
• Drive growth in referral volume, census, and revenue while improving customer service and market presence.
• Lead intake and referral management with defined processing times and conversion targets.
• Oversee insurance verification and authorization with focus on turnaround time and accuracy.
• Escalate and resolve provider concerns within established timeframes; monitor trends monthly.
• Develop annual growth plans aligned with strategic goals and measure against growth objectives.

Skills

RN license

BSN

CPR/BLS

Driver's license

EMR documentation

Hospice care ethos

Education

BSN

Job description

What You’ll Do

As a Manager of Intake and Provider Relations at Horizon, you will provide executive leadership for referral development, intake operations, business development, community outreach, and marketing. The role aligns growth strategies with organizational priorities and drives measurable improvement in referral volume, conversion rates, census, revenue, customer service, and market presence.

• Provide leadership and participate in developing and strengthening referral-source relationships to meet established targets for referral volume, conversion rate, and census growth, using monthly referral and market data to prioritize opportunities.
• Lead intake and referral management; measure success against established processing-time, conversion-rate, customer-service, and growth targets.
• Set and monitor referral-response standards; measure success by response times, service-standard compliance, and referral-source satisfaction.
• Partner with the Director of Revenue Cycle to oversee insurance verification and authorization; measure success by turnaround time, accuracy, and authorization approval rates.
• Ensure provider concerns and service issues are escalated and resolved within established timeframes; review trends monthly and implement corrective actions for recurring issues.
• Lead the development, implementation, and ongoing evaluation of annual business development and growth plans aligned with organizational strategic goals, with success measured by achievement of established referral, census, revenue, market growth, and other approved growth objectives.

Qualifications

Required

• Current, valid Registered Nurse (RN) license in good standing in the state of Wisconsin
• Graduate of an accredited school of nursing (BSN)
• Current CPR/BLS certification (American Heart Association Healthcare Provider)
• Valid driver’s license, reliable transportation, and adequate auto insurance coverage
• Strong documentation skills with ability to learn electronic medical records systems
• Commitment to hospice philosophy and compassionate, patient- and family-centered end-of-life care

About Horizon

To some people, home is a place. To others, it’s a feeling.

To us, it’s whatever our patients need it to be, wherever they are. Horizon has been a trusted presence in the Milwaukee community since 1990. We’re a nonprofit organization with 400 employees and 150+ volunteers, proudly serving more than 2,500 patients and families across southeastern Wisconsin. We’re the second-largest full-service home care and hospice agency in the state. Our services span the full continuum of care — hospice, home care, palliative care, elder care, Meals on Wheels, and grief support — so our teams get to do meaningful, wide-ranging work every single day. We’ve been recognized as a Top Workplace nine times, not because we nominated ourselves, but because our people said so. That’s something we’re genuinely proud of. Our culture is built on five values: Accountability, Integrity, Service Excellence, Innovation, and Collaboration. They’re not just words on a wall — they show up in the way we treat patients, support our staff, and show up for the communities we serve. If you value kindness, real teamwork, and work that leaves you feeling like it mattered, you’ll fit right in here.