Director of Implementations

ScribeAmerica; United States; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Competitive pay with commissions

Mobile reimbursement

MyFlexPay

Health, dental, vision, PTO and 401k

Diverse, equitable, inclusive culture

Job summary

HealthChannels is seeking a Director of Implementations to lead a team of Project Managers responsible for onboarding and implementing new clients. You will partner with clients to operationalize ROI models, translate value into daily workflows, and advise on care team design and operational efficiency.

Responsibilities include coaching PMs, ensuring timely project delivery, and maintaining high client satisfaction.

Qualifications

• PMP certification required OR ability to obtain PMP within 12 weeks of job acceptance.
• 7+ years in implementation, customer onboarding, or technical professional services, with 3+ years in a direct management role.
• Experience in healthcare.
• Proven track record of managing senior-level client relationships and navigating complex, multi-site implementations.
• Strong financial and operational skill set; demonstrated ability to work with ROI models, value frameworks, and data-driven metrics.
• Exceptional coaching and team-building skills with a focus on relationships, accountability, and high-performance culture.
• Strong cross-functional collaboration, risk mitigation, process design, and executive presentation capabilities.
• Experience using Hubspot or other CRM and/or other project management tools.
• Must be located in the US, eastern or central US time zone preferred. Must have the ability to work with clients residing in all US time zones.
• Ability to travel to project locations as needed.

Responsibilities

• Coach, mentor, and motivate a team of Project Managers to achieve operational excellence.
• Oversee all implementation projects to ensure timely, high-quality execution that drives high client satisfaction and smooth transitions to post-implementation teams.
• Collaborate directly with clients during onboarding to review ROI models and embed value drivers into workflows.
• Identify operational bottlenecks and refine implementation frameworks.
• Partner with cross-functional teams to ensure seamless handoffs and consistent messaging around platform value and capabilities.

Skills

PMP certification

Project Management

Healthcare experience

Senior client relationships

ROI modeling

Cross-functional collaboration

Tools

HubSpot CRM

Job description

About HealthChannels

HealthChannels is a premier point-of-care workforce solutions partner dedicated to solving the most pressing challenges in modern healthcare. As the parent organization to a specialized family of brands—including ScribeAmerica, Enabli Health, Speke AI, and HealthCareU—we leverage a unique combination of a highly-skilled pre-professional workforce and next-generation AI technology to augment care teams. With over 20 years of industry excellence and a presence in all 50 states.

About the Role

The Director of Implementations (Director) leads and empowers a team of Project Managers responsible for onboarding and implementing new clients and their corresponding new business. This role serves as a key operational leader accountable for team performance, client satisfaction, and operational efficiency. Beyond overseeing service delivery, the Director partners directly with clients to operationalize custom Return on Investment (ROI) models—translating value propositions into realized gains. Advising clients on care team design, operational efficiencies and best practices is a core part of the Director’s business acumen and consulting support for new clients.

What You’ll Do

• Team Leadership & Performance: Coach, mentor, and motivate a team of Project Managers to achieve operational excellence. Drive accountability through clear KPIs, regular performance reviews, and professional development opportunities.
• Client Experience & Service Delivery: Oversee all implementation projects to ensure timely, high-quality execution that drives high client satisfaction and smooth transitions to post-implementation teams.
• ROI Realization: Collaborate directly with clients during the onboarding phase to review ROI models, embedding agreed-upon value drivers into daily implementation workflows and system setups.
• Process Improvement & Escalations: Identify operational bottlenecks, refine implementation frameworks, and serve as the executive escalation point for critical project risks or client issues.
• Cross-Functional Alignment: Partner with Business Development, Human Resources, Talent Acquisition, Operations and other departments to ensure seamless handoffs and consistent messaging around platform value and capabilities.

What You’ll Need

• Project Management Professional (PMP) certification required OR ability to obtain PMP within 12 weeks of job acceptance.
• 7+ years in implementation, customer onboarding, or technical professional services, with 3+ years in a direct management role.
• Experience in healthcare.
• Proven track record of managing senior-level client relationships and navigating complex, multi-site implementations.
• Strong financial and operational skill set; demonstrated ability to work with ROI models, value frameworks, and data-driven metrics.
• Exceptional coaching and team-building skills with a focus on relationships, accountability, and high-performance culture.
• Strong cross-functional collaboration, risk mitigation, process design, and executive presentation capabilities.
• Experience using Hubspot or other CRM and/or other project management tools.
• Must be located in the US, eastern or central US time zone preferred. Must have the ability to work with clients residing in all US time zones.
• Ability to travel to project locations as needed.

The Benefits

• Competitive pay with commission structure
• Compensation range: Our base compensation range for this position is $110,000 - $120,000, depending on qualifications, experience, and geographic location
• Monthly Mobile Reimbursement
• MyFlexPay: Get paid when you need it most
• Health, Dental, Vision, PTO and 401k
• A Diverse, Equitable, and Inclusive culture

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

HealthChannels provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, HealthChannels complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.

HealthChannels expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of HealthChannels employees to perform their job duties may result in discipline up to and including discharge.

Wages may vary depending on experience, location and state