Manager of Guest Technology and Wi-Fi

InTown Lessee Services LLC; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Work-life balance

PTO

Training programs

Starting salaries

Bonus potential

Health insurance

401(k) match

Job summary

InTown Suites is seeking a Wireless Network Administrator to manage Aruba Central, optimize guest Wi‑Fi, and lead IoT/network initiatives across multi‑site properties.

The role requires 5+ years in enterprise IT, Aruba certifications, strong RF and security knowledge, and the ability to work from the Sandy Springs, GA office at least three days a week.

Qualifications

• Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field.
• 5+ years in network operations or enterprise IT, ideally multi-site.
• Aruba Central certifications.
• Strong RF design, VLAN, and LAN/WAN troubleshooting knowledge.
• Vendor management experience including MSP and telecom oversight.
• Excellent communication; ability to translate technical issues for non-technical audiences.
• Aruba certifications (ACMA/ACMP/ACSP or equivalent).
• Familiarity with NAC/zero-trust segmentation and network security best practices.
• Experience with captive portals, PMS integrations, or Wi-Fi analytics.
• Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder management.
• Must read/speak/write English.
• Must be able to work from the corporate office in Sandy Springs, GA, at least 3 days/week (Tue-Thu).

Responsibilities

• Administer and optimize wireless infrastructure using Aruba Central.
• Monitor wireless performance and resolve guest/staff connectivity issues.
• Lead end-to-end Wi‑Fi service management and SLA improvements.
• Support IoT integrations with secure network segmentation.
• Lead wireless, IoT, and telecom projects across multi-site deployments.
• Coordinate vendor/MSP/telecom oversight and ensure SLAs.

Skills

Communication skills

English proficiency

Team collaboration

Problem solving

Education

Bachelor's degree in IT/Networking/CS

Tools

Aruba Central

RF design

VLAN configurations

Network security

MSP management

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Address: 980 Hammond Dr. Ste 500 Atlanta, Georgia 30328

Position Responsibilities

• Essential Wireless Network & Aruba Central Administration: Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting. Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity. Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference. Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies.
• Wi‑Fi Service Management: Own end‑to‑end reliability and user experience of guest Wi‑Fi, including bandwidth allocation, captive portal behavior, segmentation, and service‑level performance. Partner with property teams to troubleshoot escalated guest Wi‑Fi issues quickly and professionally. Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume.
• IoT Integrations & Network Enablement: Support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.). Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality. Collaborate with development and operations teams to validate device interoperability, performance, and supportability before large‑scale rollout.
• Project Management & Delivery Leadership: Lead wireless, IoT, and telecom projects. Manage project plans, milestones, and rollout playbooks for multi‑site deployments. Coordinate cross‑functional stakeholders to ensure smooth execution. Manage change control, cutover planning, and post‑deployment validation to ensure minimal disruption to operations and guests. Produce clear executive‑ready updates on progress, blockers, costs, and outcomes.
• Vendor / MSP / Telecom Oversight: Act as the technical and project lead for vendor management, including MSPs, telecom carriers and IoT solution partners. Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines. Coordinate telecom circuits, failover design and carrier performance oversight to support stable connectivity across properties. Maintain accurate vendor documentation, inventories, price and escalation paths.
• Documentation, Standards, and Continuous Improvement: Maintain network diagrams, configuration standards, SOPs, and property‑specific wireless / IoT documentation. Track recurring incidents and implement root‑cause fixes to reduce downtime. Recommend upgrades, tooling, and architecture improvements to support growth and modernization.

Essential Skills/Credentials/Experience/Education

• Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field.
• 5+ years working in network operations, wireless infrastructure, or enterprise IT roles—ideally managing multi‑site or distributed properties.
• Aruba Central solutions certifications.
• Deep understanding of RF design, VLAN configurations, LAN/WAN troubleshooting.
• Experience with vendor management, including MSP management and telecom oversight.
• Excellent communication skills with the ability to translate technical issues for non‑technical audiences.
• Aruba certifications (ACMA/ACMP/ACSP or equivalent).
• Familiarity with NAC / zero‑trust segmentation and network security best practices.
• Experience with captive portals, PMS integrations, or Wi‑Fi analytics platforms.
• Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder‑management skills.
• Must be able to read, speak, understand, and write the English language.
• Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday.
• Ability to effectively solve problems/conflicts and provide creative and effective solutions.
• Ability to delegate and manage multiple operations effectively.
• Ability to assess the operational effectiveness of project managers, field personnel and contractors.
• Possesses written and oral communication skills to support decisions and recommendations.
• Ability to analyze and interpret technical materials accurately and effectively.
• Strong team philosophy.
• Strong Analytical and Communication Skills.
• Organized mindset as it relates to project management.
• Self‑motivated, detail oriented with strong time management skills.
• Proactive individual who can perform stand‑alone activities as well as work effectively in a collaborative team.
• Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact.
• Supports a multi‑property hospitality environment, with remote diagnostics and site visits.
• Some off‑hours work may be required for upgrades, cutovers, or outage response.
• Works closely with IT operations, property teams, security, and outside vendors.

Benefits

• Weekly pay
• Exceptional work/life balance
• Paid Personal Time Off (PTO)
• Comprehensive training programs
• Competitive starting salaries
• Bonus Potential
• Health, dental, vision, life and disability insurance
• 401(k) with company match

About InTown Suites

InTown Suites is one of America’s largest wholly‑owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown Suites provides apartment‑style suites that are designed for extended weekly, monthly, or even longer stays and includes in‑room kitchens with a full‑size refrigerator, two‑burner stovetop, and microwave. Fully renovated premium suites also provide a brand new kitchen with more comfort and storage for guests. It’s sister brand, Uptown Suites, is the newest way to extended stay with 8 extended stay properties across the country. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Come join our 1,400 (and growing) team members!

InTown Suites Mission

We work hard to live up to our mission and our core values. For us, these are not just words; they are the reason we exist. They’re why we get up in the morning! Therefore, we’re proud to share these with you. Our Mission: We make every guest stay memorable with small gestures that make a big difference. So what does this mean? It means we’re friendly and caring and that we seize opportunities to brighten your day. We want to do good – and do well. Our core values help guide us on this journey. InTown Suites Core Values Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.” We make our guests feel special, not just safe. It’s these small, positive moments that surprise people. Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self‑discipline. Common sense is key. Unity – We support one another, celebrate successes, and have each other’s backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose. Integrity – We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other. Passion – We go all in! We’re a culture of doers. We’re hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests.

Core Values

• Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.” We make our guests feel special, not just safe. It’s these small, positive moments that surprise people.
• Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self‑discipline. Common sense is key.
• Unity – We support one another, celebrate successes, and have each other’s backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose.
• Integrity – We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other.
• Passion – We go all in! We’re a culture of doers. We’re hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests.

Location and Work Hours

Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday.

Work Environment and Physical Demands

Typical office environment – moderate noise level. Physical Demands: Indoor work with hard and carpeted surfaces Must be able to remain in a stationary positon 50% of the time This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery. Use of computer terminal, which requires extensive eye contact with a video display terminal. The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.

Travel Demands

This position requires approximately 50% travel; however, from time to time, and depending on the project, travel needs could change. The position will be physically located in the Atlanta office.