Manager of Financial Aid Loans and Work-Study

Georgetown University; Washington (District of Columbia); Hybrid; USD 44,000 - 73,000; Full time

Benefits offered by this job

Hybrid work schedule

Georgetown benefits package

Job summary

Georgetown University’s Financial Aid Office seeks a Manager of Financial Aid Loans and Work-Study to oversee federal work-study and loan programs, counsel students and families, and administer scholarships, loans, and work programs. The role will cross-train across programs and support outreach initiatives while ensuring compliance with applicable laws and policies.

The position manages a large caseload, processes applications promptly, and collaborates with multiple departments.

Qualifications

• Bachelor's degree and financial counseling, customer service, and administrative experience required.
• Commitment to continuous quality improvement and customer service.
• Thorough understanding of federal, state, and financial aid programs.

Responsibilities

• Manage a large active caseload and process financial aid applications.
• Counsel students and administer dollars related to scholarships, loans, and work programs.
• Review emergency circumstances and monitor enrollment status.
• Ensure compliance with laws and university policies.

Skills

Financial counseling

Customer service

Administrative experience

Data analysis

Communication

Education

Bachelor's degree

Tools

Banner

Formstack

Web apps

COGNOS

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Manager of Financial Aid Loans and Work-Study, under the general oversight of the Senior Associate Director, provides financial aid awarding and counseling services to current and prospective students, and their families, regarding financial aid processes, procedures and programs with a primary focus on the administration of the Federal Work-Study and private education loan programs.

The Manager is responsible for understanding and communicating information about all federal, state, private, and institutional aid and work study programs. Additionally, this position will review and process financial aid applications and support financial aid programs and outreach initiatives. The Manager will cross-train across programs and provide primary and secondary support for various initiatives throughout the year. The Manager of Financial Aid Loans and Work-Study is responsible for our academic year and Summer Federal Work-Study programs ($1-1.5M annually),as well posting and reconciling private student loans (presently $2.5M, but rising to an expected $25M+) with the implementation of the 2025 federal loan changes

The Manager of Financial Aid - Loans and Work-Study will manage a large active caseload, process applications in a timely manner, counsel students, and administer dollars related to scholarship, loan, and work programs. Activities include detailed application review, audit, financial counseling, monitoring enrollment status and the review and understanding of emergency circumstances.

As part of the application process, the Manager maintains financial aid records, updates student data, monitors status, and ensures compliance with applicable laws, regulations, and University or Law Center Policies. The Georgetown Law Financial Aid Office manages over $150M of grants, scholarships, loans and work-study per year.

Work Interactions

The Manager of Financial Aid Loans and Work-Study serves as a primary resource, and first point of contact, for Law Center students, parents, Faculty, Staff, as well as, external or university departments (including Law Registrar, Student Accounts, University Billing and Receivables, Law Academic Affairs, OPICS and Career Strategy) and Alumni. The Manager will be required to have face to face interaction with the community and communicate through multiple mediums. This position reports directly to the Associate Director of Financial Aid and will assist with outreach to specific student grups, visitors and their families. The Manager receives general supervision from the Executive Director, the Assistant Dean, as well the Associate Directors. This position assists in supervising tasks for the other counselors and/or clerical assistants.

Requirements and Qualifications

• A bachelor’s degree and financial counseling, customer service, and administrative experience is required; in lieu of a bachelor’s degree, 3-5 years of comparable financial aid experience is acceptable. Demonstrated ability to collect and analyze data, communicate clearly, and use independent and appropriate judgement with a diverse client population
• Have a commitment to continuous quality improvement and customer service.
• A thorough understanding of federal, state, and financial aid programs is required.

Preferred Qualifications

Experience with Banner, Formstack, Web applications, COGNOS, and higher education

Work Mode Designation

This position has been designated as Hybrid 3 Days. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projectedsalary or hourly pay range for this position which represents the full range of anticipated compensation is:

$44,022.00 - $73,406.80

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at [phone] or [e-mail].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown’s commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.