Manager of Engagement and Communication

Children's Health; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a Manager of Engagement and Communication to lead communication strategies that enhance team member experience. The role involves developing messaging, managing a team, and collaborating with HR to shape a positive workplace culture. Strong communication skills and a background in healthcare are essential for success in this position.

Benefits

Medical plan premiums covered after 3 years

Employee savings plan match of 4%-10%

Paid Parental Leave (up to 12 weeks)

Caregiver Leave

Adoption and surrogacy reimbursement

Qualifications

• 10 years of professional communications experience, 5 years in corporate communications.
• Healthcare system experience preferred.

Responsibilities

• Develop and implement communications strategies for team member engagement.
• Manage a team of communications leads across various areas.
• Collaborate with HR leadership to execute the annual communications plan.

Skills

Communication

Strategic Planning

Team Management

Education

Bachelor's degree

Job description

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Job Title & Specialty Area:

Manager Engagement and Communication

Department:

Marketing and Communication Operations

Location:

Dallas, TX

Shift:

Full-Time 8:30 am - 5:00 pm

Job Type:

Remote

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The manager of Engagement and Communications is responsible for leading, developing, and implementing communications strategies, tools, and tactics supporting people-focused initiatives designed to improve culture and team member experience. The candidate will be required to balance nuanced and dynamic concepts that are critical to the organization's continued evolution as a best-in-class health care employer and then translate them into memorable messages resonant to team members, leaders, providers, and, when applicable, patients, families, the media, consumers, and the broader health care industry. The candidate will maintain strong relationships with key individuals throughout the organization—typically at the senior leader and executive level—and will be required to build and continually refine a thorough communication approach that engages and educates diverse stakeholders. Exceptional writing skills, a thorough understanding of the complex internal Children's Health landscape and employee demographics, and a deep familiarity with the emerging role of employee experience in health care—especially for deskless and hybrid/remote team members—are critical qualities for success. The manager must be detail-oriented and thoughtful, able to manage a team and broad scope of work, synthesize large-scale events, distill relevant employee impact and messaging, and creatively fulfill the needs of our rapidly-evolving and growing organization while demonstrating Children's Health’s core values—Selfless Service, Passionate Advocacy, Commitment to Excellence, and Unwavering Integrity.

Responsibilities

• Develop overarching communications strategy and lead efforts to implement focused messaging and tools that educate team members on resources, benefits, systemwide initiatives promoting diversity, equity, inclusion, and shaping a positive workplace culture.
• Collaborate with HR leadership, including the Chief People Officer, to identify priorities, define communication plan outcomes, and develop and execute the annual communications plan.
• Manage and develop a team of communications leads across various areas such as rewards, employee support, engagement, recognition, surveys, awards, leadership development, talent acquisition, and retention.
• Oversee vendors supporting communication strategies, initiatives, events, reports, and creative needs.
• Apply strategic communication expertise to engage target audiences, recommend channel and tactic improvements, create content, and evaluate initiative success for continuous improvement.
• Advise on employee experience and engagement initiatives, including survey communications, appreciation events, and recognition programs.
• Manage engagement-related budget expenditures and reporting.
• Develop internal and external communications, including speeches and talking points for senior executives.
• Work with marketing and event teams or vendors to design activations aligned with strategic initiatives and key events.
• Identify potential conflicts or connections with systemwide changes and adjust communications accordingly.
• Facilitate dialogue with team members and leaders, gather feedback, and refine strategies.
• Develop and follow action plans, timelines, and approval processes to ensure efficient workflow.
• Lead communication strategy, planning, and reporting, using data to evaluate and refine efforts.
• Build and maintain partnerships across departments including HR, Learning & Leadership, Strategy, clinical, regulatory, and legal functions.

Work Experience

• At least 10 years of professional communications experience, with a minimum of 5 years in internal and corporate communications strategy. Healthcare system experience is preferred.

Education

• Four-year Bachelor's degree or equivalent experience required.

We put our people first

We value and respect diverse beliefs, identities, and experiences. We are committed to culturally effective care, community partnerships, and developing our team members to ensure everyone can contribute at Children’s Health.

Holistic Benefits

• Medical plan premiums covered after 3 years.
• Employee savings plan match of 4%-10% based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.

Children's Health is an equal opportunity employer, committed to inclusive hiring and nondiscrimination policies.