Manager of Engagement and Communication

Children's Health; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a Manager of Engagement and Communication to develop and implement communication strategies that enhance employee experience. The role involves managing a team, collaborating with HR, and ensuring effective messaging across the organization. Exceptional writing skills and a deep understanding of employee engagement in healthcare are essential.

Benefits

Employee portion of medical plan premiums covered after 3 years

4%-10% employee savings plan match based on tenure

Paid Parental Leave (up to 12 weeks)

Caregiver Leave

Adoption and surrogacy reimbursement

Qualifications

• At least 10 years relevant professional communications experience.
• 5 years focused on internal and corporate communications strategy.

Responsibilities

• Develops overarching communications strategy and leads implementation.
• Collaborates with HR leadership to define communication plan outcomes.
• Manages a team of communications leads in various areas.

Skills

Communication

Team Management

Strategy Development

Education

Four-year Bachelor's degree

Job description

Job Title & Specialty Area: Manager Engagement and Communication

Department:Marketing and Communication Operations

Location: Dallas, TX

Shift: Full-Time 8:30 am - 5:00 pm

Job Type: Remote

Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
The manager of Engagement and Communications is responsible for leading, developing and implementing communications strategies, tools and tactics supporting people-focused initiatives designed to improve culture and team member experience. The candidate will be required to balance nuanced and dynamic concepts that are critical to the organization's continued evolution as a best-in-class health care employer and then translate them into memorable messages resonant to team members, leaders and providers, and when applicable, patients, families, the media, consumers and the broader health care industry. The candidate will maintain strong relationships with key individuals throughout the organization – typically at the senior leader and executive level – and will be required to build and continually refine a thorough communication approach that engages and educates diverse stakeholders. Exceptional writing skills, a thorough understanding of the complex internal Children's Health landscape and employee demographics, and a deep familiarity with the emerging role of employee experience in health care, for deskless and hybrid/remote team members, are critical qualities for success. The manager of Engagement and Communications is a detail-oriented and thoughtful individual able to manage a team and broad scope of work, synthesize large-scale events and distill relevant employee impact and messaging, and anticipate and creatively fulfill the needs of our rapidly-evolving and growing organization while demonstrating the core values of Children's Health – Selfless Service, Passionate Advocacy, Commitment to Excellence and Unwavering Integrity.

Responsibilities:
* Develops overarching communications strategy and leads cohesive efforts to implement focused messaging and tools that educate team members on leveraging resources and benefits available to the; engaging in systemwide initiatives that promote diversity, equity and inclusion; and shaping a positive and productive workplace culture
* Collaborates with the Human Resources leadership team, including the Chief People Officer, to identify priorities and program communication needs; consults with Human Resources leadership team to define communication plan target outcomes; develops and executes the annual communications plan
* Directly manages and actively develops a team of individual contributors who serve as communications leads in the broadly defined areas of total rewards, employee support, employee relations and events of employee impact, engagement and recognition, systemwide surveys and awards, leadership development with a strong emphasis on the Learning & Leadership Institute, talent acquisition and retention, and more
* Directly manages or oversees vendors involved in supporting overarching strategy and initiative plans, as well as specific communications, events, reports, and creative needs.
* Applies strategic communications expertise to achieve engagement of target audiences and desired outcomes of communication activities; recommends methods to strengthen and evolve channels and tactics; creates and distributes content; integrates a measurement/assessment component for communication activities to evaluate success of initiatives and identify areas for continuous improvement.
* Advises on development and communication of employee experience and engagement initiatives, such as engagement survey communications, employee appreciation events, and annual employee rankings and accolades
* Manages Engagement budget expenditures and reporting
* Develops internal and external communications, including speeches, talking points and quotes on behalf of senior executives
* Collaborates closely with Marketing and events leads or outsourced partners/vendors to design powerful activations that enliven and celebrate key engagement and development concepts with strong alignment to relevant strategic initiatives and annual events
* Proactively identifies potential connections and conflicts between systemwide changes and refines communications efforts accordingly
* Facilitates two-way dialogue with team members and leaders, captures feedback and adjusts communications strategy as appropriate
* Develops and follows action plans, timelines, approval processes and tracking procedures required to ensure efficient workflow and impact of communication projects
* Leads communication strategy, planning and reporting; uses data to on a monthly, quarterly and annual basis to share results, refine strategy and influence outcomes.
* Maintains trusting, productive partnerships within the Communications team and across multiple departments including Human Resources, Learning & Leadership Institute, Strategy and clinical, regulatory, quality and legal functions

WORK EXPERIENCE
* At least 10 years Relevant professional communications experience with at least 5 years focused on internal and corporate communications strategy Required
* Healthcare system experience Preferred

EDUCATION
* Four-year Bachelor's degree or equivalent experience Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.