Communication & Engagement Manager

Bank of America; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic communications leader to enhance engagement and influence across teams. This role involves crafting compelling messaging, leading communication strategies, and managing cross-functional projects to ensure alignment with business objectives. With a focus on collaboration and client engagement, you will facilitate impactful events and communications that resonate with stakeholders. Join a dynamic team committed to fostering a supportive workplace culture, where your skills in leadership and communication will drive meaningful connections and contribute to the company's mission of making financial lives better.

Qualifications

• 3+ years of strategic communications experience required.
• Exceptional presentation, written, and verbal communication skills needed.

Responsibilities

• Lead the development of strategic communication plans to drive objectives.
• Create engaging messaging and develop targeted communications.

Skills

Active Listening

Attention to Detail

Oral and Written Communications

Collaboration and Consulting

Customer and Client Focus

Engagement and Influence

Executive Presence and Presentation Skills

Prioritization and Project Management

Risk Management and Adaptability

Business Acumen

Planning and Influence at Multiple Levels

Strong writing, editing, verbal communication skills

Experience managing multiple projects and working with cross-functional teams across regions

Proficiency in MS Word, Excel, SharePoint, OneNote, PowerPoint

Tools

MS Word

Excel

SharePoint

OneNote

PowerPoint

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and flexibility based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Description:

1. Lead the development and execution of strategic communication plans to drive business and team objectives.
2. Create consistent, engaging, and strategic messaging.
3. Develop targeted communications for various channels.
4. Partner with GTMO leadership on decision communication strategies, develop written communications, and facilitate review, approval, and publishing processes.
5. Respond promptly to business partners, engage subject matter experts, and keep teammates and managers informed of progress.
6. Lead GTMO Engagement Council & routines, providing timely updates to leadership and organization.
7. Define Engagement Strategy with SLT approval.
8. Plan and build quarterly engagement activities, including employee events, volunteer opportunities, and professional development.
9. Coordinate resources across GTMO to execute activities across all sites.
10. Manage and communicate GO events, town halls, and quarterly newsletters, including scheduling, content development, speaker preparation, and execution.

Skills:

• Active Listening
• Attention to Detail
• Oral and Written Communications
• Collaboration and Consulting
• Customer and Client Focus
• Engagement and Influence
• Executive Presence and Presentation Skills
• Prioritization and Project Management
• Risk Management and Adaptability
• Business Acumen
• Planning and Influence at Multiple Levels
• Strong writing, editing, verbal communication skills
• Experience managing multiple projects and working with cross-functional teams across regions
• Proficiency in MS Word, Excel, SharePoint, OneNote, PowerPoint

Required Qualifications:

• Minimum of 3 years of strategic communications experience
• Strong leadership and influencing skills across all organizational levels
• Exceptional presentation, written, and verbal communication skills
• Strong executive presence and meeting leadership ability
• Adherence to Bank of America style and brand guidelines
• Proficiency in problem analysis and resolution
• Effective partnership and conflict resolution skills