Manager of Client relations

Gotham Cabinetry & Design; Village of Scarsdale (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Gotham Cabinetry & Design in Scarsdale, NY seeks a Client Experience Manager to lead initial client interactions, qualify projects entering the studio, and maintain a polished, high-touch client experience from first contact through project completion.

The role requires authority, discretion, and the ability to protect the design team's time while ensuring client readiness and alignment with the studio’s standards.

Qualifications

• Experience in luxury client-facing environments.
• Strong communication skills and ability to lead conversations.
• Discrete, professional judgment with a calm, confident demeanor.
• Highly organized with the ability to manage multiple moving parts.
• Professional presence with discretion and control.

Responsibilities

• Lead initial client interactions and determine project eligibility.
• Enforce intake process and ensure alignment before consultations.
• Set refined, high-touch client tone and act as main contact through project lifecycle.
• Maintain accurate records of client interactions and track lead progression.
• Support showroom outreach and drive qualified client relationships.
• Decline consultations when alignment is missing and redirect inquiries professionally.

Skills

Luxury client-facing

Communication

Discretion

Organization

Professional presence

Job description

Luxury Millwork & Interior Design Studio – Scarsdale, NY

Gotham Cabinetry & Design is not a typical design firm.

We are afully integrated millwork studiospecializing in high-end residential interiors, where every project is rooted in design, storytelling, and execution.

We are hiring aClient Experience Managerto become the first point of contact for our clients—and the standard for how our brand is experienced.

This is not a receptionist role.

This is aposition of authority, discretion, and control.

Luxury Millwork & Interior Design Studio – Scarsdale, NY

Gotham Cabinetry & Design is not a typical design firm.

We are afully integrated millwork studiospecializing in high-end residential interiors, where every project is rooted in design, storytelling, and execution.

We are hiring aClient Experience Managerto become the first point of contact for our clients—and the standard for how our brand is experienced.

This is not a receptionist role.

This is aposition of authority, discretion, and control.

The Role

You will lead all initial client interactions and determine which projects enter the studio.

You will guide conversations with confidence, qualify alignment early, and ensure every client who moves forward is prepared, informed, and serious.

You will protect the design team’s time while delivering a polished, elevated experience from first contact through project completion.

What You’ll Be Responsible For

Client Intake & Qualification

• Manage all inbound inquiries (phone, email, web, social)
• Lead initial conversations with clarity, warmth, and authority
• Confidently introduce our process, expectations, and investment levels
• Identify alignment, misalignment, and red flags early
• Decide which clients move forward—and which do not

Process Control

• Enforce Gotham’s intake process without exception
• Ensure no consultation is scheduled without proper alignment
• Maintain consistency, speed, and structure across all interactions

Client Experience

• Set the tone for a refined, high-touch client experience
• Serve as a steady, professional point of contact throughout the project lifecycle
• Manage communication during production phases (non-design related)

Operations & Tracking

• Maintain accurate records of all client interactions
• Track lead progression and close loops decisively
• Support accounts receivable communication and payment follow-ups

Showroom & Growth Support

• Assist in executing targeted outreach, events, and follow-ups
• Help drive qualified traffic and long‑term client relationships

Authority in This Role

You will be trusted to:

• Decline consultations when alignment is not present
• Redirect inquiries professionally and confidently
• Uphold the company’s standards without exception

This role is fully supported by leadership.

What We’re Looking For

• Experience inluxury client-facing environments(interior design, architecture, high-end retail, or similar)
• Strong communication skills with the ability to lead—not follow—conversations
• Composure, intuition, and sound judgment
• Highly organized with the ability to manage multiple moving parts
• Professional presence with a natural sense of discretion and control

How Success is Measured

• Higher-quality, well-qualified client consultations
• Faster, more decisive sales cycles
• Reduced time spent on unqualified leads
• Clients entering projects informed and aligned

About Gotham

Founded in 2017, Gotham Cabinetry & Design creates spaces that evoke emotion and reflect the lives lived within them.

We are grounded in design, driven by intention, and committed to setting a new standard in millwork and interiors.