Systems Administration Manager

DE; Allentown (Lehigh County); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health Plan

Pension Plan

Tuition Reimbursement

Job summary

Department of Technology & Information (DTI) in Delaware seeks a Systems Administration Manager to lead the Enterprise Desktop/LAN (EDL) team and drive desktop solutions across the enterprise. You will shape technologies, processes and policies aligned with state practices and mentor staff to achieve strategic IT goals.

The role requires strong leadership, strategic thinking, and hands-on experience in enterprise IT management within a government setting. Hybrid work options are available.

Qualifications

• Minimum of five years in IT with at least one year in a supervisory role.
• Minimum of three years end‑user support for hardware/software deployments and basic admin tasks.
• Three years of project leadership, including defining, evaluating, leading, tracking and reporting on complex projects.
• Selective requirement includes high school diploma or GED.

Responsibilities

• Strategically and technically manage the Enterprise Desktop/LAN (EDL) Team.
• Develop and implement enterprise desktop initiatives aligned with government practices.
• Mentor EDL staff and report to the EDL Technology Senior Manager.

Skills

Supervisory experience

Project management

Software life cycle

Education

Bachelor’s Degree preferred in CS/IS/Telecom/Network Security

High school diploma or GED

Tools

CompTIA A+

CompTIA Network+

MCSA

MCSE

CCNA

Job description

Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further! The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/ DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.

Summary Statement

The principal responsibilities include strategic and technical management of an Enterprise Desktop/LAN (EDL) Team, who focuses on value-added initiatives, technologies, processes, policies, and procedures. Promotes leading-edge thinking and develops innovative and best practice IT strategies for systems that are aligned with government practices. Inspires and motivates staff by being a catalyst for creative problem-solving, solution generation, implementation, and teamwork. The Systems Administration Manager is responsible for the full life cycle of enterprise-wide desktop solutions, forecasting and developing an enterprise infrastructure and provides the foundation for highly-functional and stable systems. The selected individual will have high expectations of accomplishment and extraordinary strategic and technical knowledge and people skills. This role also provides leadership and mentors EDL personnel. The Systems Administration Manager will report to the EDL Technology Senior Manager.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified. Applicant must possess a high school diploma or GED.

Preferred Qualification

• Bachelor’s Degree preferred, with emphasis in Computer Science, Information Systems, Telecommunications, Network Security or a related field.
• Possess certifications in Comp TIA A+, Comp TIA Network+, MCSA, MCSE, CCNA or a comparable certification is preferred.
• Possess training or previous experience in Project Management and Software Life Cycle Development processes.

Job Requirements

• Possess a minimum of five years of experience working in an Information Technology environment, with at least one year in a supervisory position.
• Possess a minimum of three years of technical experience providing end‑user support for hardware/software deployments, maintenance/repairs of computing devices, phones and other end‑user peripherals and basic system administration tasks.
• Possess a minimum of three years of experience analyzing and deciding among alternative solutions to current and anticipated IT needs with emphasis on identifying creative solutions to IT problems within applicable constraints.
• Possess a minimum of three years of experience in project leadership including defining, evaluating, leading, tracking and reporting on complex multi‑resource projects.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire. All applicants must be legally authorized to work in the United States. DTI participates in the Federal E‑Verify system where we will provide the federal government with each Executive Branch new hires Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources web page. DTI does not provide employment‑based sponsorship.

Benefits

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.
• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739‑5458 or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Selection Plan

Ongoing application review