Manager of Admissions

CHRYSALIS CENTER INC; Hartford (CT); On-site; USD 60,000 - 68,000; Full time

Job summary

Chrysalis Center in Hartford, CT seeks an experienced Director to oversee central intake and admissions across all programs, ensuring access to services for diverse clients. The role leads outreach and intake staff, develops core policies, and ensures consistent reporting for outcomes and compliance.

You will coordinate interagency referrals, supervise staff, and monitor agency-wide metrics, driving program quality and service continuity in a fast-paced nonprofit setting.

Qualifications

• Master's degree in social work, counseling, public health, or related field.
• Minimum five years in behavioral health services with at least two years in supervision/management.
• Fluency in Spanish is required.

Responsibilities

• Direct agency-wide intake and admissions operations ensuring timely access.
• Develop and maintain intake, admission, eligibility, and aftercare policies.
• Oversee referrals, assessments, and follow-up communications and documentation.
• Supervise intake/aftercare staff including hiring, training, scheduling and performance management.
• Ensure accurate documentation and timely reporting across intake and admissions.

Skills

Spanish fluency

Supervisory experience

Leadership

Microsoft Office

Education

Master's degree in social work, counseling, public health, or related field

Tools

Microsoft Office

Client data systems

Job description

Job Details: Level: Experienced, Job Location: Hartford, CT 06132, Position Type: Full Time, Education Level: Graduate Degree, Salary Range: $60,000.00 - $68,000.00 Salary/year, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Nonprofit - Social Services, POSITION SCOPE:

Direct and oversee central intake and admissions operations across all Chrysalis Center programs, ensuring appropriate, timely, and coordinated access to services agency-wide. Supervise intake and outreach staff, establish and monitor admissions policies and procedures, and serve as the primary point of accountability for outreach, intake, aftercare coordination, and related reporting across the agency's full continuum of care.

ESSENTIAL RESPONSIBILITIES

• Direct agency-wide intake and admissions operations, ensuring timely, consistent, and appropriate access to Chrysalis Center services.
• Develop, implement, and maintain intake, admission, eligibility, and aftercare policies and procedures in compliance with agency and funder requirements.
• Oversee completion of all interagency referrals, external CAN referrals, including assessment, referrals, and follow-up communication and documentation.
• Supervise and coordinate intake/aftercare staff, including hiring, training, scheduling, performance management, and coverage.
• Oversee eligibility, assessments, applications, admissions, referrals, and follow-up, ensuring appropriate placement within Chrysalis Center or community services.
• Manage agency-wide outreach efforts and maintain relationships with referral sources, hospitals, treatment facilities, managed care organizations, and community partners.
• Oversee aftercare coordination, including outreach, assessment, referrals, follow-up, documentation, training, and service continuity.
• Ensure accurate and consistent documentation, including intake paperwork, client charts, referral records, and discharge records.
• Ensure reception and program staff have current, accurate referral
• Monitor and report agency-wide intake, outreach, admissions, aftercare, and client participation statistics, including required funder reports.
• Provide leadership and representation for intake and admissions, participating in agency meetings, community activities, trainings, and evening/weekend admission functions.
• Maintain accountability for agency-wide intake and admissions outcomes, including quality assurance, policy compliance, safety, equipment, and continuous improvement.
• Adheres to all Chrysalis Center, Inc.’s policies, procedures and standards at all times.
• Performs other duties as assigned

Qualifications:

• Master's degree in social work, counseling, public health, or related field, plus a minimum of five years of experience in behavioral health services, with at least two years in a supervisory or management capacity.
• Fluency in Spanish is required
• Demonstrated ability to work in partnership with staff, clients and the community.
• Demonstrated ability to oversee assessments of clients experiencing mental illness, HIV+/AIDS, chemical addictions and homelessness.
• Strong knowledge of assessment and crisis intervention methods, levels of care criteria, community resources and service planning across multiple program types.
• Excellent interpersonal, organizational, oral and written communication skills; fluency in Spanish is required.
• Prior leadership and staff supervision experience required.
• Must be able to lift over 30 pounds and carry objects.
• Proficiency managing Microsoft and other computer applications used for tracking data and reporting outcomes.
• Possess and maintains a valid drivers’ license, reliable vehicle, current registration and insurance.

KEY COMPETENCIES

• Maintains operational knowledge of human services principles,
• Demonstrated supervisory, group and individual counseling skills.
• Effectively communicates and presents information clearly and in a concise manner in verbal and written format.
• Demonstrates excellent organizational and time management skills.
• Knowledge and proficiency in using computer applications, including standard Windows applications and client data/reporting systems.
• Demonstrates excellent communication, interpersonal and leadership skills, including professional demeanor and positive, service-oriented attitude toward all internal and external customers.
• Demonstrates ability to adhere to strict Confidentiality and HIPAA Guidelines.