Employment Specialist, Bilingual (English/Spanish)

Chrysalis; Los Angeles (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Chrysalis in Los Angeles is seeking an Employment Specialist to work one-on-one with clients to prepare for and obtain employment, manage a dedicated caseload, and apply best practices.

The role requires bilingual English/Spanish, strong organizational skills, and the ability to document progress in Salesforce, collaborate with teams, and travel to meetings as needed.

Formación

• Bilingual English/Spanish is required.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to make independent decisions and manage a caseload.

Responsabilidades

• Provide one-on-one employment counseling and case management to clients to support job readiness and placement.
• Maintain up-to-date client data and document services in Salesforce, generating progress reports.
• Foster relationships with stakeholders and provide training ideas to Chrysalis leadership and colleagues.
• Adhere to Chrysalis policies and ethics and travel to meetings as needed.

Conocimientos

Bilingual English/Spanish

Communication skills

Organizational skills

Time management

Independent decision making

Adaptability

Confidential information handling

Computer literacy

Research skills

Travel willingness

Herramientas

MS Office

Salesforce

Descripción del empleo

The Employment Specialist (ES) is key to client success. The Employment Specialist works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. Responsible for a dedicated caseload, the successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work.

Duties and responsibilities to include, but not limited to:

Provide Client Support, Guidance and Case Management

• Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their job search.
• Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including substance use, legal history, and mental and physical health. Provide referrals for education, skills training, Chrysalis social enterprises, and other social service resources.
• Conduct job readiness activities with clients, including job preparation classes, resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
• Maintain up-to-date knowledge of referral resources for clients to facilitate employment search.

Foster Strong Client, Colleague, and Partner Relationships

• Participate in Chrysalis meetings and case conferences, sharing best practices and providing thought partnership to colleagues.
• Provide training ideas and resources to leadership teams, including the opportunity to conduct workshops for colleagues within the department and across the organization.
• Celebrate achievements and brainstorm solutions for department and organization-wide initiatives.
• Represent Chrysalis to stakeholders by providing site tours and presenting services, as needed.

Monitor Client Progress and Program Outcomes

• Maintain accurate client/program data to manage caseload and generate reports.
• Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into Salesforce, a case management database.
• Analyze and report monthly data as required to maintain accurate client and program-based statistics to ensure individual goals are achieved.

General Duties

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned

Job Skills & Qualifications:

• Passion for Chrysalis’s mission. Sensitivity and understanding of various cultures and lifestyles.
• Bilingual (English and Spanish) is required.
• Excellent verbal and written communication skills, interacting with others with diplomacy and tact
• Strong organizational skills, including effective time management and the ability to work and make decisions independently
• Ability to multi-task and prioritize appropriately yet maintain flexibility
• Ability to work in a fast-paced environment
• Self-starter with “can do” attitude and initiative
• Sensitive to various cultures and lifestyles
• Maintain confidential information and exercise discretion
• Computer literacy required. Must be proficient in Internet research, MS Office programs and be willing to learn other applications as needed
• Willingness to travel to meetings (mileage reimbursed)

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.