Employment Specialist

Chrysalis; Los Angeles (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Chrysalis is seeking an Employment Specialist in Los Angeles to work one-on-one with clients, guiding them through job readiness, resume development, interviews, and job placement while maintaining caseload data and coordinating with internal teams.

The role emphasizes independent judgment, organization, and use of Salesforce to track outcomes. Travel to meetings is expected, with mileage reimbursement provided.

Qualifications

• Passion for Chrysalis’s mission and culture.
• Bilingual English and Spanish preferred but not required.
• Excellent verbal and written communication skills, interacting with others with diplomacy and tact
• Strong organizational skills, including effective time management and the ability to work and make decisions independently
• Ability to multi-task and prioritize appropriately yet maintain flexibility in a fast-paced environment
• Self-starter with a “can do” attitude and initiative
• Sensitive to various cultures and lifestyles
• Maintain confidential information and exercise discretion
• Computer literacy required; proficient in Internet research, MS Office, and willing to learn other applications
• Willingness to travel to meetings (mileage reimbursed)

Responsabilités

• Oversee the day-to-day case management of both working and non-working clients and motivate job search.
• Orient, assess, and provide employment counseling for clients; assess readiness and refer to Chrysalis resources.
• Conduct job readiness activities including resume building, practice interviews, and job applications.
• Maintain up-to-date knowledge of referral resources to facilitate employment search.
• Participate in Chrysalis meetings, share best practices, and provide workshops for colleagues.
• Represent Chrysalis to stakeholders via site tours and service presentations as needed.
• Document each service, outcomes, and next steps in Salesforce; monitor client progress.
• Adhere to Chrysalis policies, support mission, and carry out other duties as assigned.

Connaissances

Communication skills

Organizational skills

Independent work

Multitasking

Computer literacy

Travel willingness

Relationship building

Outils

Salesforce

MS Office

Internet research

Description du poste

The Employment Specialist (ES) is key to client success. The Employment Specialist works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. Responsible for a dedicated caseload, the successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work.

Duties and responsibilities to include, but not limited to:

Provide Client Support, Guidance and Case Management

• Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their job search.
• Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including substance use, legal history, and mental and physical health. Provide referrals for education, skills training, Chrysalis social enterprises, and other social service resources.
• Conduct job readiness activities with clients, including job preparation classes, resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
• Maintain up-to-date knowledge of referral resources for clients to facilitate employment search.

Foster Strong Client, Colleague, and Partner Relationships

• Participate in Chrysalis meetings and case conferences, sharing best practices and providing thought partnership to colleagues.
• Provide training ideas and resources to leadership teams, including the opportunity to conduct workshops for colleagues within the department and across the organization.
• Celebrate achievements and brainstorm solutions for department and organization-wide initiatives.
• Represent Chrysalis to stakeholders by providing site tours and presenting services, as needed.

Monitor Client Progress and Program Outcomes

• Maintain accurate client/program data to manage caseload and generate reports.
• Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into Salesforce, a case management database.
• Analyze and report monthly data as required to maintain accurate client and program-based statistics to ensure individual goals are achieved.

General Duties

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned

Job Skills & Qualifications:

• Passion for Chrysalis’s mission. Sensitivity and understanding of various cultures and lifestyles.
• Bilingual (English and Spanish) is preferred but not required.
• Excellent verbal and written communication skills, interacting with others with diplomacy and tact
• Strong organizational skills, including effective time management and the ability to work and make decisions independently
• Ability to multi-task and prioritize appropriately yet maintain flexibilityAbility to work in a fast-paced environment
• Self-starter with “can do” attitude and initiative
• Sensitive to various cultures and lifestyles
• Maintain confidential information and exercise discretion
• Computer literacy required. Must be proficient in Internet research, MS Office programs and be willing to learn other applications as needed
• Willingness to travel to meetings (mileage reimbursed)

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.