Manager, Network Service Delivery

Insight Global; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Insight Global is seeking a high-impact leader for the Manager, Network Service Delivery role. You will build and lead a global function focused on delivering network connectivity services, activation, governance, and operational readiness across the organization.

The ideal candidate combines network engineering depth with service delivery leadership, operational excellence, and team management, partnering with Product, Engineering, Operations, and Customer Success to scale service delivery and

Qualifications

• Bachelor's degree in Engineering, Telecommunications, Information Technology, Computer Science, or related field (or equivalent experience).
• 8+ years of experience in Network Operations, Service Delivery, Telecommunications, Data Center Infrastructure.
• 5+ years of people leadership experience.
• Strong understanding of IP Networking, Ethernet Services, Layer 2/3 Technologies, Data Center Interconnection, Operational Support Processes.
• Proven success leading cross-functional programs and organizational transformation initiatives.
• Strong analytical, operational, and project leadership skills.

Responsibilities

• Lead a newly established global function focused on delivery, activation, governance, and operational readiness of network connectivity services.
• Partner with Product, Engineering, Operations, and Customer Success to drive scalable service delivery and automation initiatives.
• Drive exceptional customer experiences through process improvements and program management.

Skills

Network leadership

Cross-functional leadership

Program management

Operational excellence

Analytical skills

Project leadership

Education

Bachelor's in Engineering or related field

Tools

Cisco gear

Juniper gear

Arista gear

DWDM equipment

Job description

• -Bachelor’s degree in Engineering, Telecommunications, Information Technology, Computer Science, or related field (or equivalent experience).
• -8+ years of experience in:
  • Network Operations
  • Service Delivery
  • Telecommunications
  • Data Center Infrastructure
• -5+ years of people leadership experience.
• -Strong understanding of:
  • IP Networking
  • Ethernet Services
  • Layer 2 / Layer 3 Technologies
  • Data Center Interconnection
  • Operational Support Processes
• -Proven success leading cross-functional programs and organizational transformation initiatives.
• -Strong analytical, operational, and project leadership skills.

Preferred Qualifications

• -Experience within global data center, cloud, carrier, telecommunications, or digital infrastructure environments.
• -Hands-on knowledge of:
  • Cisco
  • Juniper
  • Arista
  • Enterprise and carrier-class networking platforms
• -Experience supporting:
  • Routers
  • Switches
  • Optical Transport Equipment
  • DWDM Platforms
• -Understanding of fiber infrastructure, structured cabling, patching standards, and physical-layer troubleshooting.
• -Certifications such as PMP, Agile, ITIL, CCNP, JNCIP, or equivalent.

Job Description

Insight Global is seeking a Manager, Network Service Delivery for a leading global digital infrastructure organization. This is a high-impact leadership opportunity responsible for building and leading a newly established global function focused on the delivery, activation, governance, and operational readiness of network connectivity services.

The ideal candidate will bring a blend of network engineering expertise, service delivery leadership, operational excellence, and team management experience. This role will partner closely with Product, Engineering, Operations, and Customer Success teams to drive scalable service delivery, automation initiatives, and exceptional customer experiences.