Manager, National Account

Carnival; Fort Lauderdale (FL); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading cruise company seeks a Manager, National Account to drive business development and account management. This remote role requires 5-7 years of experience in the cruise or hospitality industry, with a focus on relationship building, contract negotiation, and strategic planning. The successful candidate will enhance account performance and maximize sales through innovative marketing strategies and strong analytical skills.

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Qualifications

• 5-7 years in cruise/hotel/hospitality industry required.
• Excellent written, verbal communication, and presentation skills.
• Ability to work effectively remotely.

Responsibilities

• Sets goals with top accounts including annual, quarterly, and trade.
• Develops Sales & Marketing plans and national promotions.
• Analyzes accounts and competitive trends to identify sales growth opportunities.

Skills

Business Development

Contract Negotiation

Account Management

Sales Management

Analytical Skills

Communication

Education

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Office

Salesforce

Job description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Manager, National Account to fill this role, which is based remotely. Scope: This incumbent will need to be an experienced business development leader with 5-7 years of demonstrated history of delivering commercial value, improving performance, and implementing change. Experienced in business development, contract negotiation, relationship building, account management, operational and sales management, budget forecasting and management, sales, and marketing. Ability to work independently, excel in fast-paced and new environments, positive, energetic, enthusiastic and results oriented.

Here is a summary of what Princess is looking for in its Manager, National Account. Is this you?

Responsibilities

1. Sets goals with top accounts including annual, quarterly, and trade where applicable.
2. Strategizes with accounts to meet company and account goals.
3. Works with each account to maximize the selling of our brand.
4. Develops Sales & Marketing plans, national promotions, incentives, events, and training opportunities.
5. Initiates meetings with the accounts leadership team to discuss strategies for continuing and/or improving the accounts performance based on the analysis of the accounts business portfolio.
6. Advocate on behalf of agency management team and/or owners regarding policies, experience, and opportunities to gain market share.
7. Works with Director, National Accounts in the negotiation of the annual business terms for all account agreements tendered.
8. Defines an annual contact strategy with key accounts to provide consistent, effective engagement and collaboration.
9. Plan and attend import functions, seminars, conferences, top producer events and trade shows.
10. Oversees the accounts efforts utilizing their allocated cooperative marketing, conferences/events and promotions budget to advertise our brand effectively and increase sales and profitability.
11. Provides consistent reporting of account performance and tracking to goal to upper management monthly.
12. Analyzes accounts and competitive trends to identify sales growth opportunities.
13. Responsible for alerting the Director, National Accounts of any overage/savings in budgetary allocations as soon as the run rate of expenditures indicates a savings is likely and/or re-allocation of funding for investment opportunities.
14. Works with each account to increase YOY revenues through maximum utilization of the company programs and sales tools.
15. Promotes and advocates the use of group program, exclusive promotions/offers to maximize group space and amenities.
16. Creates out of the box exclusive programs to create value-added propositions for accounts and their customers, such as exclusive amenities in Alaska, Japan, and other trades.
17. Organizes and prioritizes various projects as needed, e.g., conference/events calendar management, concessions cabin, LoveFest, and cruise sale utilization.
18. Supports the development of annual marketing plans for National, Key, and Host accounts where applicable.
19. Manages and tracks all approved co-op marketing, including vetting and proofing marketing materials.
20. Ensures appropriate use of brand imaging, logos, and trade/product selection in advertising.
21. Collaborates with marketing on brand positioning, consumer trends, and co-branding opportunities.
22. Develops competitive intelligence regarding activities and materials.
23. Drives agent participation and completion of Academy training.
24. Reviews and tracks account marketing plans.
25. Responsible for submitting commitments and ensuring timely processing of invoices and pre-bills.
26. Helps meet T&E budget targets.
27. Attends conferences, imports, trade shows, cruises, sales meetings, and regional training events.
28. Provides competitive data to the product team for evaluation and pricing strategy.
29. Provides feedback regarding trade partner and customer experiences.
30. Communicates with guest services, customer services, contact center, and partner support teams to meet and exceed service expectations.
31. Advocates to company headquarters on behalf of agency owners, managers, and agents regarding business opportunities and policies.
32. Attends corporate development workshops and training.
33. Enhances managerial and technical skills through webinars and training.
34. Stays updated on company communications, policies, product enhancements, and itineraries.
35. Stays informed on industry developments via trade publications, events, and networking.

Requirements

• Bachelor's Degree or Equivalent Experience.
• 5-7 years in cruise/hotel/hospitality industry required.
• Excellent written, verbal communication, and presentation skills.
• Understanding of travel industry business models, ability to work effectively remotely.
• Excellent analytical skills; proficient in Microsoft Office and Salesforce.
• Ability to lead, coach, motivate travel advisors, and develop business and marketing plans.
• Ability to work independently and effectively with agents and executives at all levels.
• Strong negotiation skills for account issues and resolutions.
• Legal authorization to work in the United States; no sponsorship available.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, communities, and employees. Learn more at: https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, gender, race, religion, sexual orientation, or other protected characteristics.

Americans with Disabilities Act (ADA)

Reasonable accommodations are provided upon request. Contact [e-mail] for assistance.

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