Manager, Multimedia Event Production - New York City

Gap Inc; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Gap Inc. seeks a Manager, Multimedia Event Production to lead technical delivery of live and recorded content across corporate events, product launches, broadcasts, and executive engagements. You will own standards, mentor teams, and align technology with business goals.

Responsibilities include overseeing budgets, vendor relationships, and scalable production systems while driving continuous improvement and collaboration across locations.

Qualifications

• Leads producers, video engineers, editors and production partners; motivates teams for high performance.
• Owns regional production budgets, vendor contracts, and equipment lifecycle planning.
• Builds scalable SOPs, templates, and technical specs for growing event volume.
• Develops standardized technology architecture and processes across locations.
• Drives continuous improvement, mentorship, and cross-location collaboration.

Responsibilities

• Provide technical leadership to production teams and partners.
• Oversee regional budgets, AV vendor relationships, contracts, and equipment procurement.
• Develop and implement scalable production systems and SOPs.
• Standardize tech architecture and production processes across locations.
• Lead planning and governance for events, including milestones and run-of-show.

Skills

Leadership

Budget management

Team coaching

Vendor management

Broadcast operations

Multi-camera production

Live streaming

Strategic planning

Tools

vMix

TriCaster

Blackmagic ATEM

Zoom

Job description

About the Role

We're hiring a Manager, Multimedia Event Production to provide technical leadership and oversee the technology, operations, and delivery of live and recorded content - including corporate events, product launches, broadcasts, and executive engagement. This role is responsible for driving production excellence, fostering a high-performing and collaborative team environment, establishing consistent production standards, and advancing technology alignment across locations. The ideal candidate brings strong hands-on technical expertise, demonstrates the ability to lead and influence others, and actively supports the development of team capabilities through coaching, mentorship, and knowledge sharing. The Manager will partner with business leaders, creative teams, and technology stakeholders to translate business needs into scalable, reliable, and high-quality multimedia solutions while driving operational excellence and continuous improvement.

What You’ll Do

Leadership & Strategy

Provide technical leadership, guidance, and mentorship to producers, video engineers, editors, and production partners, fostering collaboration, knowledge sharing, accountability, and a high-performing team environment. Coordinate and oversee freelance and union crew engagement for regional productions.

Own and coordinate regional production budgets, AV vendor relationships and contracts, and equipment procurement and lifecycle planning in partnership with multimedia leadership and relevant stakeholders.

Build scalable production systems, including SOPs, templates, and technical specifications, to sustain quality as event volume grows.

Partner with multimedia leadership and regional counterparts to develop and implement standardized technology architecture, production infrastructure, and operational processes across corporate locations.

Drive continuous improvement by promoting shared best practices, strengthening cross-location collaboration, mentoring others, and fostering a culture of accountability, continuous learning, and consistent service excellence.

Lead production planning and governance, including project milestones, critical dependencies, resource and crew requirements, stakeholder approvals, rehearsals, run-of-show documentation, and production closeout activities.

Lead the planning and delivery of multimedia productions from concept through completion, ensuring business objectives are translated into clearly defined production requirements, technical deliverables, resource plans, budgets, and execution timelines.

Develop and present business cases for AV and multimedia technology investments, including equipment upgrades, infrastructure improvements, and new production capabilities. Evaluate costs, benefits, risks, and expected return on investment to support informed business decisions.

Measure and communicate the business value of multimedia services and investments through operational efficiencies, cost optimization, technology utilization, service quality, and continuous improvement opportunities.

Technical & Broadcast

Oversee the planning, technical execution, and delivery of multi-camera live productions, ensuring consistent standards for camera operations, switching, audio, lighting, and signal flow.

Own and oversee livestream and virtual production infrastructure - including encoders, switchers (vMix, TriCaster, Blackmagic ATEM), Zoom, streaming platforms, and redundancy/failover planning.

Establish and maintain standardized technical configurations and production practices across locations to ensure reliable, consistent live and recorded event experiences.

Provide hands-on technical support and production expertise when needed, including live event operations, troubleshooting, and complex productions, while maintaining accountability for production excellence, operational effectiveness, and successful delivery.

Guide production professionals and partners in proactively identifying, troubleshooting, and resolving live production issues, including signal loss, audio drift, and synchronization errors, with minimal event disruption.

Lead and coordinate the successful execution of in-person, broadcast, virtual, and hybrid events, ensuring contributors are prepared for the distinct technical requirements, operational complexities, and audience experiences of each format.

Own broadcast-quality standards for color, audio levels, closed captioning, and multi-platform delivery specifications.

Oversee regional venue requirements, including IATSE, house AV coordination, and load-in/load-out logistics.

Creative Collaboration

Partner with creative directors, designers, business leaders, and brand teams from concept through final delivery, translating creative goals into executable production plans.

Advise constructively on technical feasibility, budget, and timelines, offering alternatives that preserve creative intent.

Oversee production quality and content delivery across live events, recordings, and post-prod