Manager, Mortgage

Hancock Whitney; New Orleans (LA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage a critical function within their organization. This role involves overseeing customer service and profitability, ensuring alignment with the company's credit philosophy. The ideal candidate will possess strong management skills, a Bachelor's degree, and experience in the mortgage process. Join a team that values collaboration and excellence, and contribute to the success of a dynamic and innovative company that prioritizes both customer satisfaction and operational efficiency.

Qualifications

• Bachelor's degree with 2-4 years of related experience required.
• Strong communication skills in English, both oral and written.

Responsibilities

• Manage customer service and profitability within the division.
• Supervise staff and handle hiring, training, and performance appraisals.

Skills

Customer Service

Management Skills

Financial Analysis

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Outlook

Job description

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JOB FUNCTION / SUMMARY:

Manages a critical and/or specialized function which requires some level of management and/or specialized skill. Participates in strategic planning and implementation, project development, productivity, profitability, regulatory compliance and credit risk by performing the following duties personally or through subordinates.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensures that customer service and profitability are not mutually exclusive, by tailoring the processes and decision making in their area of responsibility to produce the optimal combination of those two priorities.
• Ensures that the Mortgage Division's credit philosophy and productivity goals are in sync with holding company efforts by taking personal responsibility for the success of the division and the Bank; A selfless approach to team work is required.
• Understands and manages the expenses associated with the operation of the department/function for which the manager is directly responsible.
• Exhibits and maintains excellent knowledge and understanding of the mortgage process and is fully capable of interpreting and implementing changes in guidelines, regulation and procedure.
• Works closely with management team to develop any needed changes in policy or procedures that enhance customer service, increases productivity or reduces risk to the division and Bank as a whole.
• Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises one or more people and carries out supervisory responsibilities, in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelor's degree, formal training and two to four years related experience (or equivalent experience and success)
• Language Skills
  • Ability to communicate effectively orally and in writing using the English language
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to write speeches and articles for publication that conform to prescribed style and format; Ability to effectively present information to top management, public groups, and/or boards of directors.
• Mathematical Skills
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry
• Reasoning Ability
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills
  • Ability to learn or knowledge of Microsoft Office products including Microsoft Word, Excel, Access and PowerPoint
  • Ability to learn or knowledge of Outlook email program
• Certificates, Licenses, Registrations
  • Various training and seminars are required as well as completing all Hancock Whitney computer based training and compliance requirements successfully

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.