Manager - Modern Endpoint Management

shi; Austin (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

SHI International Corp. in the United States seeks a Manager of Modern Endpoint Management to lead the enterprise endpoint strategy, lifecycle management, and operational maturity across mobile devices, desktops, laptops, and virtual endpoints.

The role unifies mobility and desktop operations under a single governance model while setting standardized frameworks, modern management practices, and security baselines.

Qualifications

• Experience managing enterprise endpoint environments.
• Strong knowledge of UEM, Intune, and modern management.
• Experience with Windows Autopilot and ADE.
• Familiarity with security baselines and Zero Trust.
• Ability to lead cross-functional teams and projects.

Responsibilities

• Define enterprise endpoint strategy across mobile and desktop platforms.
• Develop governance frameworks, policies, and standards for device management.
• Lead end-to-end device lifecycle including procurement, provisioning, deployment, and retirement.
• Design zero-touch provisioning workflows using Autopilot and ADE.
• Standardize OS deployment images and configuration baselines.
• Drive KPIs, SOPs, and automated workflows to improve service delivery.
• Provide Tier 3 escalation support to Service Desk and Ops teams.
• Manage vendor relationships with mobile carriers and OEMs.

Skills

Endpoint management

UEM platforms

Intune

SCCM

GPO

Zero Trust

Security policies

Vendor management

Tools

Intune

SCCM

ADMX policies

Defender for Endpoint

Windows Autopilot

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Manager - Modern Endpoint Management leads the enterprise endpoint strategy, lifecycle management, and operational maturity across the organization's complete device fleet, including mobile devices, desktops, laptops, and virtual endpoints. This role is responsible for unifying mobility and desktop operations under a single governance model while establishing standardized frameworks, modern management practices, and security baselines that ensure a secure, scalable, and compliant endpoint environment.

Leveraging Unified Endpoint Management (UEM) platforms, the Manager - Modern Endpoint Management drives automation, zero-touch provisioning, and continuous improvement initiatives to deliver a consistent, high-quality user experience across all device platforms.

This position is required to report to the Somerset, NJ or Austin, TX office location on a hybrid basis.

Role Description

Endpoint Strategy & Governance

Define and drive the enterprise endpoint strategy across mobile and desktop platforms, aligned with business, security, and compliance objectives.

Establish governance frameworks, policies, and standards for device enrollment, configuration, and management across the enterprise device fleet.

Develop and maintain unified endpoint roadmaps focused on scalability, modern management, and operational efficiency.

Lead the transition from legacy endpoint management solutions (such as on-premises GPO and SCCM) to cloud-native modern management technologies, including Intune Settings Catalog and ADMX-backed policies.

Lifecycle Management & Operational Maturity

Lead end-to-end device lifecycle management, including procurement, provisioning, deployment, support, refresh, and retirement of mobile and desktop assets.

Design and deploy zero-touch provisioning workflows using Windows Autopilot, Apple Automated Device Enrollment (ADE), and Android Enterprise.

Maintain standardized operating system deployment images and configuration baselines for Windows 10/11 and macOS environments.

Standardize and mature endpoint management processes through the development of KPIs, SOPs, runbooks, and automated workflows to improve service delivery.

Drive continuous improvement initiatives that reduce manual operational effort and improve first-time provisioning success rates.

Device Configuration, Compliance & Security

Create and manage device compliance policies, configuration profiles, security baselines, and application deployment rings across all supported platforms.

Ensure seamless integration with Microsoft 365 security services, including Microsoft Defender for Endpoint, Conditional Access, and Windows Update for Business (WUfB).

Implement endpoint protection, encryption technologies such as BitLocker and FileVault, and data loss prevention controls aligned with Zero Trust architecture principles.

Monitor and respond to endpoint and mobile security incidents while integrating with SIEM, SOC, and mobile threat defense solutions.

Application Packaging & Deployment

Package, deploy, and maintain applications through the UEM platform with a focus on automation, version control, and end-user experience.

Manage Mobile Application Management (MAM) policies for BYOD environments and managed application delivery for corporate-owned devices.

Identify opportunities to automate and improve workflows across the application delivery lifecycle.

Operational Excellence & Support Leadership

Serve as the subject matter expert (SME) for endpoint operations, policies, lifecycle management, and device governance across mobile and desktop platforms.

Provide Tier 3 escalation support and technical guidance to Service Desk, Desktop Support, and operational teams.

Define, track, and report on KPIs and SLAs for endpoint services, including enrollment success rates, compliance rates, patch compliance, and mean time to provision.

Vendor & Carrier Management

Manage relationships with mobile carriers, including Verizon, AT&T, and T-Mobile, as well as hardware and OEM vendors.

Drive cost optimization initiatives, contract alignment, and vendor performance management across device and platform investments.

Project Leadership & Continuous Improvem ent

Lead endpoint initiatives focused