Manager, Mid-Market Accounts (Remote)

TPx Corp.; Northern (KY); Hybrid; USD 90,000 - 121,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Time off programs

Training and development opportunities

Job summary

TPx Corp. is seeking a Manager, Mid-Market Accounts to lead a team responsible for growing relationships with mid-market clients (50–249 employees) and driving revenue growth.

The role maintains senior relationships, ensures high customer satisfaction, and coordinates with Sales, Customer Success, Product, and Marketing. The position requires 5+ years in account management or B2B sales, 2+ years in leadership, strong communication, and CRM experience (Salesforce).

Qualifications

• Bachelor's degree or equivalent in business, marketing, or related field.
• Minimum 5 years in account management, client success, or B2B sales.
• At least 2 years in a leadership role.
• Experience managing large, complex MSP accounts.
• Proven CRM proficiency.

Responsibilities

• Leads, coaches, and mentors a team of mid-market account managers, modeling company principles.
• Sets performance goals, conducts reviews, and provides feedback.
• Fosters a high-performance, customer-centric culture.
• Builds and maintains senior-level relationships with key enterprise clients.
• Serves as an escalation point for high-stakes accounts or complex challenges.
• Ensures consistent delivery of value and client satisfaction.
• Meets or exceeds monthly sales quota and revenue targets.
• Oversees strategic account planning and execution.
• Develops account expansion strategies including upselling, cross-selling, and renewals.
• Monitors account health and addresses risks or churn indicators.
• Collaborates with cross-functional teams to deliver seamless customer experiences.
• Provides client insights to inform product roadmap.

Skills

Leadership

Account management

Client success

B2B sales

Education

Bachelor's degree in business/marketing

Tools

Salesforce

Job description

The Manager, Mid-Market Accounts is responsible for leading a team that manages and grows relationships with mid-market accounts (clients that have between 50 and 249 employees and/or that have MRR between $4,000 and $14,999). This role oversees mid-market account managers, ensures high customer satisfaction, drives revenue growth, and aligns account strategies with broader business goals.

Direct Reports: Yes

Essential Duties and Responsibilities:

• Leads, coaches, and mentors a team of mid-market account managers, modeling the TPx North Star Operating Principles and Cultural Behaviors
• Sets performance goals, conducts regular reviews, and provides feedback
• Fosters a high-performance, customer-centric culture
• Builds and maintains senior-level relationships with key enterprise clients
• Serves as an escalation point for high-stakes accounts or complex challenges
• Ensures consistent delivery of value and client satisfaction
• Consistently meets or exceeds monthly sales quota and TBR targets
• Oversees strategic account planning and execution
• Develops account expansion strategies, including upselling, cross-selling, and renewal planning
• Monitors account health and proactively addresses risks or churn indicators
• Works closely with Commercial Operations, Customer Success, Product, and Marketing teams to deliver seamless customer experiences
• Provides client insights to internal stakeholders to inform product roadmap and service improvements
• Tracks team performance against KPIs and revenue targets
• Provides regular reporting on account health, opportunities, and risks to leadership
• Provides accurate sales forecasts to senior leadership

Other Responsibilities:

• Performs other duties as assigned
• Up to 25% travel required including the use of a personal vehicle and domestic air travel with overnight stays

Required Qualifications:

• Bachelor's degree in business, marketing, or a related field or equivalent combination of education and experience
• Minimum 5 years in account management, client success, or B2B sales, with at least 2 years in a leadership role
• Proven experience managing and growing large, complex accounts
• Demonstrated prior experience working for a Managed Services Provider (MSP)
• Strong leadership, coaching, and interpersonal skills
• Excellent communication and negotiation abilities
• Ability to develop data-driven strategies and present business cases
• Proficiency with CRM systems (e.g., Salesforce) and account management tools
• Must possess a valid driver's license and a satisfactory motor vehicle record (MVR)

Other Qualifications:

TPx is an Equal Opportunity / Affordable Employment. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

Req: #26-0090

Standard Hours

40

Compensation

• The anticipated salary range for this position is$89,800 - $121,400.
• This position is eligible to earn commissions.
• TPx offers competitive benefits programs which include but are not limited to health care coverage, retirement plan, insurance, time off programs, paid caregiver leave, training and development opportunities, and a range of allowances connected to specific work situations. Details of such benefits will be made available upon request.
• The compensation and reference to benefits for this role is listed on this posting and in compliance with state laws. The selected candidate’s salary will be determined based on their skills, experience, and qualifications.