Manager, Merchandise Operations

Sylvie Jewelry

Plano (TX)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Job summary

Join a family-owned fine jewelry brand as an Operations Manager at their Plano, TX headquarters. This role involves overseeing day-to-day merchandise operations, ensuring smooth order fulfillment and inventory management while collaborating with cross-functional teams to enhance customer experience.

Qualifications

1-3 years in operations, supply chain, or inventory management.
Ability to stay organized in a fast-paced environment.
Strong analytical skills to interpret data.

Responsibilities

Manage the full order lifecycle and ensure accurate fulfillment.
Assist in inventory tracking and reconciliation.
Support customer service inquiries and order issues.

Skills

Detail oriented

Organizational skills

Analytical skills

Communication skills

Tools

Microsoft Excel

ERP Systems

Job description

Join to apply for the Manager, Merchandise Operations role at Sylvie Jewelry

Sylvie Jewelry is a family-owned fine jewelry brand founded by Ian and Sylvie Levine. Guided by our “Built on Love” ethos, we craft refined bridal and fine jewelry found at hundreds of authorized retailers across the U.S. Explore our latest collections or find a retailer at sylviejewelry.com.

About the Role

We’re looking for a detail-oriented Operations Manager to join our team at our Plano, TX headquarters. This role supports the day-to-day duties of our Merchandise Operations team — from inventory management, customer service, data analysis, and more. The ideal candidate is organized, solutions-oriented, and looking to grow within a fast-paced, hands-on environment. You’ll work cross-functionally with Customer Service, Production, and Sales to help us maintain and improve a positive experience for our retail partners.

Key Responsibilities

Order Fulfillment & Logistics Coordination: Manage the full order lifecycle, including validating order details, allocating inventory, communicating with production teams, shipping carriers, and ensuring accurate invoicing and on-time fulfillment.
Inventory Support: Assist in inventory tracking and reconciliation, including tagging, cycle counts, and helping keep SKUs up to date in our systems.
Customer Experience: Support our Design Concierge team with customer service inquiries via phone and email by resolving order issues, tracking shipments, and keeping partners informed.
Shipping & Receiving: Help prepare outgoing shipments and receive new inventory or returns as needed.
Purchasing: Review vendor invoices for accuracy, flag discrepancies, and enter approved purchases to ensure accurate and timely delivery to customers.
Cross-Team Collaboration: Work with Production, Sales, and Design Concierge teams to ensure smooth order flow and resolve issues as they arise.

Qualifications & Skills

1-3 years in operations, supply chain, or inventory management, ideally for physical products (e.g., consumer goods, manufacturing, or wholesale distribution).
Detail oriented and ability to stay organized in a fast-paced environment with several moving parts.
Technical expertise in: (1) Microsoft Excel: basic formulas, pivot tables, data analysis. (2) ERP Systems: Ability to learn and utilize ERP systems efficiently.
Strong analytical skills to interpret data, resolve discrepancies, and assist in process improvements.
Excellent communication skills to engage with teams, leadership, and customers with a proactive, service-oriented approach.
You’ve been asked to help improve the process of entering inventory into our system to make it faster and more accurate. What tools would you use to ensure items are received correctly and errors are minimized?
Let’s say you’ve been asked to review a 90-day export of order and invoice records to ensure they align. What steps would you take to compare the two sets of data, and what excel formulas or tools might you use to surface any mismatches?

Seniority level